Our people are the foundation of our company, ultimately, they are the ones who create the solutions for our clients and service their needs. We don’t believe any industry changes as quickly as the technology industry does, and it's our staff’s consistent hard work and willingness to learn, that helps give us our respected name in the world of IT. Our talented leadership team guides the strategic direction of the business and provides daily guidance to ensure all staff perform at their best. View the profiles of our most senior staff below to learn a little more about what makes them tick.
Chief Executive Officer
My dad once told me, “always hire people smarter than you”. It’s advice I’ve relied on for over 20 years as CEO and co-owner of The Missing Link.
We are IT solution experts, focussing on infrastructure, managed services, cloud and cyber security - but above all else we are a people business. I have taken my dad’s advice and that’s one of the things that makes our company what it is today. I never hesitate to tell my staff that every one of them matter. I take pride in educating, empowering and mentoring them to reach their goals. I believe if you help other people achieve their dreams, you will achieve yours.
Industry recognition further validates my belief, with many of our senior staff (some of whom have been with us for over a decade) receiving industry awards for being the best in the industry at what they do. In addition, I was recently honoured to be inducted into the ARN Hall of Fame, this is an award which will always be close to my heart.
Our talented staff have made The Missing Link one of the most awarded IT businesses in Australia.
Being the leader of a successful tech company, it stands to reason that I love gadgets. My favourite would have to be my AirPods – when you spend as much time on the phone as I do, it’s nice to go hands free. However, when I’m not on the phone or at work, there’s nothing I enjoy more than spending that time with my family.
The famous quote by Omar Khayyam "Be happy for this moment. This moment is your life", has guided me in my adult life to follow two passions to the extreme; technology and cycling.
When I started The Missing Link with my business partner, Alex Gambotto, over 20 years ago, I had no idea about the whirlwind journey we were about to embark on – through the years the hard work has paid off and we have built an IT company which I love and am very proud about being part of. I take pride in my analytical skills and logical approach to problem-solving which have helped our organisation to translate client’s technical requirements into commercial success.
As an Executive Director, I set up the company’s strategic direction in its early days, as well as led the technical team until recently. I believe what sets The Missing Link apart are our people, they are definitely our most valuable asset, they’re passionate, determined and highly skilled.
‘This moment’ for me right now is cycling, I am immensely passionate about it and I ride about 30,000 kms every year. I started riding seriously from 2007 and I actively compete in Australia’s longest one-day races - one of my highlights so far, was when I won the Gran Fondo National Championship.
I take a keen interest in science, sports science and nutrition and in my downtime could be found watching documentaries about these subjects.
Chief Information Security Officer
I love working in IT. It’s fast, diverse and always changing. But the thing I love most about the industry is that it’s like the world’s biggest puzzle. It just keeps growing so you need to be highly innovative to evolve effective solutions.
I’ve been with The Missing Link since 2013, initially as Security Director and since 2017 as Chief Information Security Officer (CISO). In this capacity I lead our Security division across sales, architecture, service delivery, engineering and operations. It’s also my job to protect our own company, our staff and digital assets, and to ensure we strive to meet the highest standards possible.
When I’m not at work, I enjoy travelling with my wife and children, especially when there’s an international destination involved, and even more so when I get to do some scuba diving. Back at home, my favourite gadget is a Pioneer XDJ Aero DJ deck – DJing Progressive House tunes is a rare but much-loved past-time.
I believe self-reflection is the key to fulfilment and success. As Confucius said, “If you see a worthy person, then endeavour to emulate them. If you see an unworthy person, then examine your inner self”.
Chief Technical Security Officer
I live and breathe IT – I love the technical challenges the profession presents every day of every year.
I worked in IT for over 10 years before co-founding the Security division of The Missing Link in 2013. My first role with the company was as Principal Security Consultant and today I’m the Chief Technical Security Officer.
I’m really proud of the way The Missing Link's Security division has grown over our short history and the unique position we’ve been able to carve for ourselves in the market. That all comes down to our people, their passion and expertise. I’m fortunate to have a great team working for me - as a hands-on leader, I enjoy the opportunity to mentor, guide and help them achieve their professional goals, and of course, ensure that as a team we attain the absolute best outcomes for our clients.
I live by the mantra “Work hard, play hard”, and it’s served me well. When I’m not at work, you’ll usually find me phishing, or spending my time on anything that runs Linux.
Eleanor Roosevelt once said, “To handle yourself, use your head; to handle others, use your heart”. These wise words have helped to guide me as General Manager at The Missing Link.
I work right across the company, taking responsibility for finance, sales, marketing, human resources and day to day operations. I really enjoy working on the strategic side of the business too – setting our company goals then monitoring our progress as we go about achieving them.
I have been with The Missing Link since 2002, it was my first role in the IT and services sector, and I love it. The role is very rewarding – mostly because I’m involved in delivering a variety of projects and I’m surrounded by inspiring people. I love listening to them and gaining an understanding of how they problem solve and what motivates them. I enjoy learning about their successes and I particularly enjoy supporting their endeavours to meet our clients’ needs.
When I’m not working, my favourite past-time is travelling. As that’s not possible all the time, my second favourite past-time is cooking – which brings me to my favourite gadget. My food processor of course!
Chief Technical Officer
As Chief Technology Officer at The Missing Link, it stands to reason that I’m passionate about transformation, cloud platforms, and continuous improvement. But I’m also passionate about people – they are after all, key to delivering every job. So as a leader, I firmly believe it’s my role to create a supportive culture that drives innovation, increases reliability, and addresses scale.
But it’s not just the people at The Missing Link that I’m focused on. I love working directly with clients, and I’m committed to making sure they enjoy working with us too. IT can be complex and confusing – even when you’ve been around it for years like I have – so I love explaining complex subjects to them in a way they understand, regardless of their IT experience.
This profession can be intense and pretty high pressured. That’s perfect for me – I’m not the type to sit still. I’m happiest when I’m problem-solving, innovating and driving change.
Need something else to put you at ease? I’m always calm in a crisis.
Chief Financial Officer
As Chief Financial Officer at The Missing Link, it’s my job to drive the company’s financial performance at a strategic level.
I’ve been with The Missing Link since April 2018, and it’s been a massive change for me – prior to moving into IT, I had worked for 30 years in the UK and Australia, with companies that ranged from BBC and Reuters, to Nokia and Basketball Australia. This diverse experience taught me plenty of lessons, perhaps one of the most important being to roll with the punches – at work, in life, it’s put me in good stead.
All companies have opportunities for improvement, and as a qualified CPA, I relish coming into work each day to look for ways to further strengthen our financial position. But what I love most about working here is the people. We’ve got a great pool of talent and they’re passionate about IT. But they’re even more passionate about coming up with innovative solutions to meet our clients’ needs. I admire their enthusiasm and I enjoy learning something new from them every single day!
When I’m not working, one of my favourite past times is to spend time, lots of it, with my 18-month old Staffy, called Buddy. He’s my substitute baby and he gives my wife and I tremendous joy. I also like dining out, drinking good wine, and socialising with friends and family.
Despite working in IT, I’ve never been obsessed with technology. My favourite gadget would have to be the TV remote. I know. I’m a married man. Hardly surprising.
Managing Security Consultant
I have been hacking stuff since I was a kid – my first hack was when I was about eight years old, and when I turned 18, I joined the counterintelligence department of the Israel Defence Forces, working on information security. More hacking.
Now, at The Missing Link, I lead a team of talented Security Consultants and operators to deliver advanced penetration tests and adversary simulations for our clients. In the face of an ever-changing threat landscape, I also lead security research and development projects, aimed at discovering new attack and evasion techniques, and engineering offensive tools.
It’s amazing work but what I love most about my job is collaborating with some of the most talented Offensive Security Professionals in the industry. Not a single day goes by without learning something new.
Outside work, I love baking breads, pastries, cookies, and cakes, and I’m working on a cook book, From Breaker to Baker. Because I can’t get enough of hacking, I’m also working on novel attacks against authentication protocols, like the ‘Internal Monologue Attack’ against NTLM, and ‘Wagging the Dog’ against Kerberos/Active Directory.
Security Sales Manager
“Where there's a will, there's a way”.
I reflect on this philosophy every day in my endeavours to make a genuine difference by protecting clients from cyber threats and criminals.
IT Security is something I’ve always been passionate about. It’s what drove me, early in my career, to create my own network scanner, similar to nmap, which continues to be used by Penetration Testers today. After that, I completed my Masters Degree in the USA on a Fulbright Scholarship, then worked in a technical pre-sales role with a large IT vendor.
When I joined The Missing Link, the Security division was essentially a start-up with just five employees, and I was directly responsible for business growth. Now, as Sales Manager for our Security division, I streamline the sales process, mentor and develop my team, and provide the tactical support and guidance they need to ensure the business continues to grow.
Our ultimate goal is to ensure our clients have access to trusted advisors who go above and beyond to assist them on their cyber security journey.
When I’m not at work you’ll find me playing cricket and spending time with my son.
I’ve been with The Missing Link since 2006, and over that time I’ve come to know pretty much everything about this company and its people. I didn’t start out in sales – I started on the front desk as ‘Director of First Impressions’. I have to admit, I had no idea about IT back then, and I wasn’t even sure I wanted to be involved.
However, this turned out to be the perfect space for me. Before long, my talents were recognised, and I found myself on a career trajectory.
Now, I’m The Missing Link’s Sales Manager and I genuinely care about meeting our clients' needs and business goals. I draw on my experience and knowledge, and that of my team, to provide our clients with honest, expert advice that is specific to each circumstance.
I’ve been fortunate over the years to build some incredible relationships with many of our clients, our vendors and my team. In fact, I’d go so far as to say that The Missing Link is now my second family.
Service Delivery Manager
As an IT operations leader at The Missing Link, I’m all about project delivery.
From beginning to end, its’s my role to analyse how a project will best be delivered, then to plan and oversee the progress, every step of the way. Quality, process and risk management are key. Hindsight is also a great thing, so I look back on projects to reflect on how they were delivered and identify opportunities for further improvement going forward.
That’s not to say I’m process driven. In fact, you could say I’m the opposite. I believe in building strong teams and fostering the professional development of every one of my team members – after all it’s their IT expertise and ability to innovate that ensures the quality and success of every project we deliver.
I thrive off working in the high pressured, complex profession of IT. I particularly enjoy the opportunity, draw on my technical expertise and communication skills to work closely with clients and ensure they receive exceptional service.
This is what gets me out of bed every morning.
Security Operations Manager
As Security Operations Manager at The Missing Link, I am the human interface between our clients and our technical delivery teams. That means I’m the one who makes sure our services are delivered on time and according to agreements. No questions asked.
It’s a massive role because we’ve grown quickly, which means we now have a high volume of contracts on the go at any one time. However, what makes it manageable is our people. They’re committed to working closely with our clients to identify the challenges, and they’re flexible when it comes to innovating solutions to meet their needs. Finding effective solutions is a process I love being involved with, probably because I’ve worked on the business management side of the fence as well as in IT.
My experience is broad to say the least – I worked in sales and marketing until 2000 when I moved into the IT industry. Since then, I’ve worked in software development and system upgrades, new systems design, implementation and information security.
Working in IT can be hectic so when the weekend comes, I get as far away from my keyboard as I can. You might find me hiking or taking a long walk on the beach. I also enjoy getting into the kitchen to whip up a gourmet meal, then sitting down to savour it with friends. Oh, and watching TV – my favourite gadget outside the office is the remote!
Head of Solutions
I have spent my entire career working in IT, both in Australia and the United Kingdom. I joined The Missing Link in 2014, having returned from London where I lived for 7.5 years.
When I started with The Missing Link I was engaged as an Infrastructure Architect and a year later, I was promoted to Senior Infrastructure Architect. It’s a role I love because it is so broad ranging and creative. In essence, I create solutions for customers, I create products we can take to market, and all the presales tools our teams need to deliver them. I am also passionate about continuously improving our internal processes and managing our cloud teams.
What I really admire about The Missing Link is the company’s commitment to honesty and transparency – in my own personal and professional life I firmly believe in the importance of always telling the truth.
When I’m not at work, I love spending time with my wife and daughter, catching up with family and friends, eating yummy food and drinking great wine!
I also like keeping fit, though when time permits, I have to admit there’s nothing better than to curl up with a great story on my Kindle.
Security Service Delivery Manager
I have been engaged in the IT profession since 2001 and I’ve been fortunate to work in Australia and the United Kingdom for some of the world’s major companies; among them IBM, Westpac and QNomy. What I love about working with The Missing Link is the team I lead, and the positive impact we’re able to have on our clients.
As the Security Service Delivery Manager, I’m responsible for ensuring our clients receive the best quality service and that projects are completed to the highest standard within budget and on time. That’s not always easy when you’re working in an ever changing, challenging environment, however my mantra is never give up – it’s a mantra that’s got me to where I am today.
When I’m not at work, I enjoy spending quality time with my family. I’m keen on all things soccer too – I love playing the game and David Beckham is my role model (along with my husband, though sadly, he and David are not the same man).
My favourite gadget is my Fitbit. It’s amazing to see how many steps I take each day, despite the fact that my working life involves sitting in front of computers.
Security Service Delivery Manager
Theodore Roosevelt once said, “Keep your eyes on the stars and your feet on the ground”. No matter how far you go, never forget where you started.
Before I joined The Missing Link, I managed a portfolio of 26 childcare centres across Sydney. I enjoyed my role and all the training, staff interactions, and operational programming that came with it. These skills proved useful when transitioning into my role as Security Service Delivery Manager, particularly when it comes to supporting the technical security testing team, managing our in-house developer, and the onsite architects at one of our largest clients.
IT is a great and ever-growing industry, and one that I am particularly fortunate to be working in. I work alongside intelligent and thoughtful people and every day the team provides me with new opportunities for learning and growth.
In my role, I am responsible for delivering a high-quality service to our clients, mentoring my team through challenges and supporting their amazing abilities.
When I am not at work, I love getting away from the city on the weekends and being run around the block by my ever-energetic dog, Willow. I am no stranger to the tennis court, but I am ambidextrous, so don’t try to catch me out by hitting to my backhand!
Head of Marketing
I came to The Missing Link from a law firm where I worked as a conveyancing secretary. It was a massive change for me as I’d also just moved to Sydney. I started working in reception and, with the support of my mentor Karen, my role grew and developed as did The Missing Link.
Today as Marketing Manager, it’s my job to oversee the development and execution of our marketing strategy across the Infrastructure and Security divisions.
If there’s one thing I’ve always believed in, its authenticity – as Bob Marley sang, “Don't gain the world and lose your soul, wisdom is better than silver or gold”. I’m fortunate to work with a great team and to be surrounded by some pretty amazing people who are generous with their knowledge. They make marketing our services something I can do easily and with the greatest integrity.
When I’m not working, I really enjoy travelling, shopping, reading and hanging out, outdoors, with my family and friends – particularly during summer, my favourite season. I also love listening to music, anytime, anywhere on my favourite gadget – Sonos.
Chief Happiness Officer
Hi, I’m Murphy and I’m the Chief Happiness Officer at The Missing Link. To tell you the truth, this is probably the easiest job I’ve ever had, because everyone here is so happy, pretty much all the time.
Ok, I have to admit, there are a few times when you get a sense of tension and the humans get a bit fractious, but that’s easy to overcome. I just put a gentle paw on their knee and before you know it, I’m in their lap, getting a tickle behind the ear, and they’re smiling.
The other thing I like about being at The Missing Link is that I meet new friends everyday – the team calls them clients. They come into our reception with serious looks on their faces, and it’s my job to greet them. By the time they head in to see the humans, they’re full of smiles too. Easy.
When I’m not busy making people happy in the office, I’m usually at home with Clare, who works here as a Sales Manager, and Alana – she’s The Missing Link’s Senior Infrastructure Architect. They’re the greatest parents to me – they’re warm and cuddly and they love me to bits.