Our people are the foundation of our company, ultimately, they are the ones who create the solutions for our clients and service their needs. We don’t believe any industry changes as quickly as the technology industry does, and it's our staff’s consistent hard work and willingness to learn, that helps give us our respected name in the world of IT. Our talented leadership team guides the strategic direction of the business and provides daily guidance to ensure all staff perform at their best. View the profiles of our most senior staff below to learn a little more about what makes them tick.
Chief Executive Officer
My dad once told me, “always hire people smarter than you”. It’s advice I’ve relied on for over 20 years as CEO and co-owner of The Missing Link.
We are IT solution experts, focussing on infrastructure, managed services, cloud and cyber security - but above all else we are a people business. I have taken my dad’s advice and that’s one of the things that makes our company what it is today. I never hesitate to tell my staff that every one of them matter. I take pride in educating, empowering and mentoring them to reach their goals. I believe if you help other people achieve their dreams, you will achieve yours.
Industry recognition further validates my belief, with many of our senior staff (some of whom have been with us for over a decade) receiving industry awards for being the best in the industry at what they do. In addition, I was recently honoured to be inducted into the ARN Hall of Fame, this is an award which will always be close to my heart.
Our talented staff have made The Missing Link one of the most awarded IT businesses in Australia.
Being the leader of a successful tech company, it stands to reason that I love gadgets. My favourite would have to be my AirPods – when you spend as much time on the phone as I do, it’s nice to go hands free. However, when I’m not on the phone or at work, there’s nothing I enjoy more than spending that time with my family.
The famous quote by Omar Khayyam "Be happy for this moment. This moment is your life", has guided me in my adult life to follow two passions to the extreme; technology and cycling.
When I started The Missing Link with my business partner, Alex Gambotto, over 20 years ago, I had no idea about the whirlwind journey we were about to embark on – through the years the hard work has paid off and we have built an IT company which I love and am very proud about being part of. I take pride in my analytical skills and logical approach to problem-solving which have helped our organisation to translate client’s technical requirements into commercial success.
As an Executive Director, I set up the company’s strategic direction in its early days, as well as led the technical team until recently. I believe what sets The Missing Link apart are our people, they are definitely our most valuable asset, they’re passionate, determined and highly skilled.
‘This moment’ for me right now is cycling, I am immensely passionate about it and I ride about 30,000 kms every year. I started riding seriously from 2007 and I actively compete in Australia’s longest one-day races - one of my highlights so far, was when I won the Gran Fondo National Championship.
I take a keen interest in science, sports science and nutrition and in my downtime could be found watching documentaries about these subjects.
Chief Information Security Officer
I love working in IT. It’s fast, diverse and always changing. But the thing I love most about the industry is that it’s like the world’s biggest puzzle. It just keeps growing so you need to be highly innovative to evolve effective solutions.
I’ve been with The Missing Link since 2013, initially as Security Director and since 2017 as Chief Information Security Officer (CISO). In this capacity I lead our Security division across sales, architecture, service delivery, engineering and operations. It’s also my job to protect our own company, our staff and digital assets, and to ensure we strive to meet the highest standards possible.
When I’m not at work, I enjoy travelling with my wife and children, especially when there’s an international destination involved, and even more so when I get to do some scuba diving. Back at home, my favourite gadget is a Pioneer XDJ Aero DJ deck – DJing Progressive House tunes is a rare but much-loved past-time.
I believe self-reflection is the key to fulfilment and success. As Confucius said, “If you see a worthy person, then endeavour to emulate them. If you see an unworthy person, then examine your inner self”.
Chief Technical Security Officer
I live and breathe IT – I love the technical challenges the profession presents every day of every year.
I worked in IT for over 10 years before co-founding the Security division of The Missing Link in 2013. My first role with the company was as Principal Security Consultant and today I’m the Chief Technical Security Officer.
I’m really proud of the way The Missing Link's Security division has grown over our short history and the unique position we’ve been able to carve for ourselves in the market. That all comes down to our people, their passion and expertise. I’m fortunate to have a great team working for me - as a hands-on leader, I enjoy the opportunity to mentor, guide and help them achieve their professional goals, and of course, ensure that as a team we attain the absolute best outcomes for our clients.
I live by the mantra “Work hard, play hard”, and it’s served me well. When I’m not at work, you’ll usually find me phishing, or spending my time on anything that runs Linux.
Chief Operating Officer
Eleanor Roosevelt once said, “To handle yourself, use your head; to handle others, use your heart”. These wise words have helped to guide me as Chief Operating Officer at The Missing Link.
I work right across the company, taking responsibility for finance, sales, marketing, human resources and day to day operations. I really enjoy working on the strategic side of the business too – setting our company goals then monitoring our progress as we go about achieving them.
I have been with The Missing Link since 2002, it was my first role in the IT and services sector, and I love it. The role is very rewarding – mostly because I’m involved in delivering a variety of projects and I’m surrounded by inspiring people. I love listening to them and gaining an understanding of how they problem solve and what motivates them. I enjoy learning about their successes and I particularly enjoy supporting their endeavours to meet our clients’ needs.
When I’m not working, my favourite past-time is travelling. As that’s not possible all the time, my second favourite past-time is cooking – which brings me to my favourite gadget. My food processor of course!
Chief Financial Officer
I joined The Missing Link as Chief Financial Officer having worked in finance for 20 years – initially in the United Kingdom after qualifying there, and in Sydney since 2012. The senior finance roles I’ve had in commercial environments have included wholesale/retail/distribution, debt collection and car rental. Most recently I was the CFO of an organisation for almost seven years.
As the Chief Financial Officer, I enjoy taking the time to learn how the business runs from start to finish and realising where I can add value along the way. People around here have probably noticed that I ask a lot of questions. That’s because my mantra for work and life is ‘If in doubt, ask’ – it works a treat when you’re looking at how to achieve efficiencies and make improvements to the operations of the finance team, or throwing your support behind any of the other teams within the business. In the end, I’m here to make a difference – for me that’s the greatest professional challenge you can give me.
Outside of work, I play football (soccer) to keep fit, I enjoy listening to music and love spending time with my family. I’m also known to be a bit of a handy man – especially if the tasks involve pulling out my Ryobi power tools!
Ask me about my dreams, and I’ll tell you I’d like to sit down for dinner with Winston Churchill and JFK, then top off the experience with a trip onboard the International Space station to see the world. But coming back to earth, I’d really like to get back to playing my drums in a band.
Head of Automation
The legendary artist, Andy Warhol, once said, "They always say time changes things, but you actually have to change them yourself".
To me, this is one of the most powerful philosophies to keep in mind and a constant reminder to take a proactive approach to all things in life, to continuously innovate and to embrace the opportunity.
It's particularly pertinent to me as Head of Automation at The Missing Link, where it's my role to research industries and smart technologies, then apply this new-found knowledge and the expertise of our great team, to help customers become more successful.
I'm also able to draw on my many years of experience, having helped businesses to be more efficient through commercial consulting and automation. Over time, I've consulted to a wide variety of sectors and prior to joining The Missing Link led a start-up to sustainable profitability delivering successful robotic process automation solutions for clients.
My line of work means that my mind is constantly engaged with the challenge of finding effective solutions for clients. To wind down, I enjoy yoga, playing golf and fishing. But most of all, I love entertaining my two daughters.
My favourite gadget is one that gives me extra time for all of this – my robot vacuum cleaner.
Head of Security Consulting
I have been hacking stuff since I was a kid – my first hack was when I was about eight years old, and when I turned 18, I joined the counterintelligence department of the Israel Defence Forces, working on information security. More hacking.
Now, at The Missing Link, I lead a team of talented Security Consultants and operators to deliver advanced penetration tests and adversary simulations for our clients. In the face of an ever-changing threat landscape, I also lead security research and development projects, aimed at discovering new attack and evasion techniques, and engineering offensive tools.
It’s amazing work but what I love most about my job is collaborating with some of the most talented Offensive Security Professionals in the industry. Not a single day goes by without learning something new.
Outside work, I love baking breads, pastries, cookies, and cakes, and I’m working on a cook book, From Breaker to Baker. Because I can’t get enough of hacking, I’m also working on novel attacks against authentication protocols, like the ‘Internal Monologue Attack’ against NTLM, and ‘Wagging the Dog’ against Kerberos/Active Directory.
Security Sales Manager
“Where there's a will, there's a way”.
I reflect on this philosophy every day in my endeavours to make a genuine difference by protecting clients from cyber threats and criminals.
IT Security is something I’ve always been passionate about. It’s what drove me, early in my career, to create my own network scanner, similar to nmap, which continues to be used by Penetration Testers today. After that, I completed my Masters Degree in the USA on a Fulbright Scholarship, then worked in a technical pre-sales role with a large IT vendor.
When I joined The Missing Link, the Security division was essentially a start-up with just five employees, and I was directly responsible for business growth. Now, as Sales Manager for our Security division, I streamline the sales process, mentor and develop my team, and provide the tactical support and guidance they need to ensure the business continues to grow.
Our ultimate goal is to ensure our clients have access to trusted advisors who go above and beyond to assist them on their cyber security journey.
When I’m not at work you’ll find me playing cricket and spending time with my son.
I’ve been with The Missing Link since 2006, and over that time I’ve come to know pretty much everything about this company and its people. I didn’t start out in sales – I started on the front desk as ‘Director of First Impressions’. I have to admit, I had no idea about IT back then, and I wasn’t even sure I wanted to be involved.
However, this turned out to be the perfect space for me. Before long, my talents were recognised, and I found myself on a career trajectory.
Now, I’m The Missing Link’s Sales Manager and I genuinely care about meeting our clients' needs and business goals. I draw on my experience and knowledge, and that of my team, to provide our clients with honest, expert advice that is specific to each circumstance.
I’ve been fortunate over the years to build some incredible relationships with many of our clients, our vendors and my team. In fact, I’d go so far as to say that The Missing Link is now my second family.
Head of Marketing
I came to The Missing Link from a law firm where I worked as a conveyancing secretary. It was a massive change for me as I’d also just moved to Sydney. I started working in reception and, with the support of my mentor Karen, my role grew and developed as did The Missing Link.
Today as Head of Marketing, it’s my job to oversee the development and execution of our marketing strategy across the IT Infrastructure, Cyber Security and Automation divisions.
If there’s one thing I’ve always believed in, its authenticity – as Bob Marley sang, “Don't gain the world and lose your soul, wisdom is better than silver or gold”. I’m fortunate to work with a great team and to be surrounded by some pretty amazing people who are generous with their knowledge. They make marketing our services something I can do easily and with the greatest integrity.
When I’m not working, I really enjoy travelling, shopping, reading and hanging out, outdoors, with my family and friends – particularly during summer, my favourite season. I also love listening to music, anytime, anywhere on my favourite gadget – Sonos.
Head of Security Architecture
They say, “nothing is impossible, it’s just the way you look at it” and that’s a great philosophy to work by when you’re involved in managing cyber security.
As the Head of Security Architecture, I’m confronted by the need to approach challenges in new ways every day as I guide enterprises on their journey to bolster their security in the face of increasingly significant threats. It’s something I love doing – in fact, cyber security has been a passion of mine since my school days, and it was the major for my Bachelor’s degree.
I joined The Missing Link back in 2016 and what I love the most is that no two days are the same – there are always new issues to resolve. Fortunately, I lead a very talented team of Security Architects, and together we provide enterprises with solutions that are both secure and which makes their day to day workflows easier.
Outside work, I am really into sports – particularly cricket. If I’m not at work, I’m playing cricket and if I’m not playing cricket, I’m watching cricket or the English Premier League (football). Of course, I also enjoy time with my kids and if ever I get any free time outside these activities, I love reading and learning more about cyber security.
As an IT guy, it won’t surprise you to find that my favourite gadget is my laptop - it’s got everything I need to manage my life! However, what may surprise you is my greatest inspiration - it’s the humble people in this world who inspire me every day to reach my potential in life, and help my children reach theirs.
Head of Solutions
I have spent my entire career working in IT, both in Australia and the United Kingdom. I joined The Missing Link in 2014, having returned from London where I lived for 7.5 years.
When I started with The Missing Link I was engaged as an Infrastructure Architect and a year later, I was promoted to Senior Infrastructure Architect. It’s a role I love because it is so broad ranging and creative. In essence, I create solutions for customers, I create products we can take to market, and all the presales tools our teams need to deliver them. I am also passionate about continuously improving our internal processes and managing our cloud teams.
What I really admire about The Missing Link is the company’s commitment to honesty and transparency – in my own personal and professional life I firmly believe in the importance of always telling the truth.
When I’m not at work, I love spending time with my wife and daughter, catching up with family and friends, eating yummy food and drinking great wine!
I also like keeping fit, though when time permits, I have to admit there’s nothing better than to curl up with a great story on my Kindle.
Head of Security Engineering
As Head of Security Engineering at The Missing Link, I am the human interface between our clients and our technical delivery teams. That means I’m the one who makes sure our services are delivered on time and according to agreements. No questions asked.
It’s a massive role because we’ve grown quickly, which means we now have a high volume of contracts on the go at any one time. However, what makes it manageable is our people. They’re committed to working closely with our clients to identify the challenges, and they’re flexible when it comes to innovating solutions to meet their needs. Finding effective solutions is a process I love being involved with, probably because I’ve worked on the business management side of the fence as well as in IT.
My experience is broad to say the least – I worked in sales and marketing until 2000 when I moved into the IT industry. Since then, I’ve worked in software development and system upgrades, new systems design, implementation and information security.
Working in IT can be hectic so when the weekend comes, I get as far away from my keyboard as I can. You might find me hiking or taking a long walk on the beach. I also enjoy getting into the kitchen to whip up a gourmet meal, then sitting down to savour it with friends. Oh, and watching TV – my favourite gadget outside the office is the remote!
Security Consulting Operations Manager
Theodore Roosevelt once said, “Keep your eyes on the stars and your feet on the ground”. No matter how far you go, never forget where you started.
Before I joined The Missing Link, I managed a portfolio of 26 childcare centres across Sydney. I enjoyed my role and all the training, staff interactions, and operational programming that came with it. These skills proved useful when transitioning into my role as Security Service Delivery Manager, particularly when it comes to supporting the technical security testing team, managing our in-house developer, and the onsite architects at one of our largest clients.
IT is a great and ever-growing industry, and one that I am particularly fortunate to be working in. I work alongside intelligent and thoughtful people and every day the team provides me with new opportunities for learning and growth.
In my role, I am responsible for delivering a high-quality service to our clients, mentoring my team through challenges and supporting their amazing abilities.
When I am not at work, I love getting away from the city on the weekends and being run around the block by my ever-energetic dog, Willow. I am no stranger to the tennis court, but I am ambidextrous, so don’t try to catch me out by hitting to my backhand!
Head of Security Service Delivery
I have been engaged in the IT profession since 2001 and I’ve been fortunate to work in Australia and the United Kingdom for some of the world’s major companies; among them IBM, Westpac and QNomy. What I love about working with The Missing Link is the team I lead, and the positive impact we’re able to have on our clients.
As the Head of Security Service Delivery, I’m responsible for ensuring our clients receive the best quality service and that projects are completed to the highest standard within budget and on time. That’s not always easy when you’re working in an ever-changing, challenging environment, however, my mantra is never give up – it’s a mantra that’s got me to where I am today.
When I’m not at work, I enjoy spending quality time with my family. I’m keen on all things soccer too – I love playing the game and David Beckham is my role model (along with my husband, though sadly, he and David are not the same man).
My favourite gadget is my Fitbit. It’s amazing to see how many steps I take each day, despite the fact that my working life involves sitting in front of computers.
Head of IT Services
The symbiosis of individuals and culture coming together in a shared space has its challenges as well as potentials. The path to navigate, collaborate and unite as one team is something that truly excites me.
I enjoy bringing out the best in everyone while treating everyone with fairness and respect. This approach complements the existing culture here at The Missing Link, we treat everyone equally and believe that diversity and inclusiveness are paramount.
As Head of IT at The Missing Link, I am responsible for the IT Services across our full range of clients. We are always striving to meet and exceed our clients' needs and requirements. We set the bar high, innovate and introduce processes that help to streamline business operations.
I ensure that the capability of our technical team is always growing and being challenged. I believe continuous learning is the best way to develop; anyone who can teach or share something new is a quality that should be truly appreciated and cherished.
Reading non-fiction on my kindle always reminds me that there is still room to learn something new.
“Working hard for something we don’t care about is called stress: working hard for something we love is called passion”.
This statement has been my driving force in work and life since the very beginning of my professional career, which was working at Microsoft’s helpdesk having just graduated from the University of Western Sydney.
Since those early days, I’ve worked at several organisations, including Fujitsu, where I progressed to a project leadership role before joining a leading metal recycling/manufacturing organisation. I followed this appointment by working with a fast-paced professional service provider (acquired by Telstra now), before joining Seven West Media (Seven Network) where it was my job to establish and develop the delivery team.
In 2019, I started the next chapter of my working life, managing the project management office at The Missing Link. I found myself working with some amazing people and having the opportunity to inspire and further develop them. In doing so, I also find myself growing and developing, as I tend to draw inspiration from people around me – whether it’s a colleague, a manager or simply someone I come across who takes that extra care or creativity to do their daily job.
Outside of work, I love playing sport (football, squash) and following my favourite team. But my ultimate passion is to mentor and coach others. I’ve realised that regardless of where life takes me, I will continue to carve new paths and enable people around me to reach new heights.
IT Support Manager
I have always believed that whatever good or bad fortune may come our way, we can give it meaning and transform it into something of value. This is probably why I enjoy my job as System Engineer Team Leader with The Missing Link so much. With my team, I am responsible for the efficient management of level three escalations that come from our Service Experience Team - the ultimate aim being to create value and ensure customer satisfaction. Alongside that, we are continuously working to improve The Missing Link’s internal infrastructure so that we can comply with the latest security requirements and maintain our edge as the experts on new technologies.
While my day-to-day work is exciting and fulfilling, perhaps what inspires me most is the team around me. The challenges and guidance I have been given by my managers have made me the person I am today, and I am now humbled to be able to pass on my knowledge and to mentor and assist my own team to grow personally and professionally. Doing so, helps me to grow further as well.
Before I joined The Missing Link, I completed an apprenticeship in IT then spent more than 15 years working for various MSPs across Germany and Switzerland. As you’d expect, during that time I really honed my technical skills. But it was my first leadership role that provided me with the greatest insight - the importance of clear communication, respect and people management. This is a learning I’ve carried with me and applied to every role ever since.
Outside of work, I love unwinding in the outdoors and simply taking time to be present with my wife and dog. We enjoy camping and we are both total foodies and wine lovers - which makes it so cool to have the Hunter Valley on the doorstep of my home.
My favourite gadget is my new DJI drone that lets me see the world from a different angle.
Service Experience Manager
I have been emersed in technology for as long as I can remember – as a kid I would get my hands on as many hand-me-down gadgets as I could, and I could spend hours digging through a tangled mess of cables, working out how to connect them all together. Tech is an amazing enabler for analysis and number crunching, but I’ve found its just as much a vehicle for creativity and expression – over the years my trusty MacBooks have enabled me to play filmmaker, DJ, graphic designer, web developer and music producer, to varying levels of success. That creative DIY spirit is a big motivator for me – but so too are the many role models I have at The Missing Link. Since joining the team in early 2019, they’ve constantly inspired me to do great work.
As Service Experience Manager I am responsible for keeping our clients productive and ensuring we can respond to any technical issues quickly - it’s my job to make sure we are focussed on the big picture, are communicating early and often, and mitigating any impact to their business. I’m happiest when I’m driving improvements and solving problems that make life easier for our clients and my team, and learning and growing myself.
Having worked in the industry since I was eighteen, I know the key to delivering positive support outcomes is less to do with the technical solutions and more to do with a client-focussed approach. Support based on mutual respect, clear communication and accountability has always worked for me, and those have become the core values driving our Service Experience Team.
Outside of work, I like to explore the world (or the neighbourhood) with my wife, looking for good food, drinks and music. I also enjoy jamming with my favourite music gear – my Technics 1210 MK2 turntables and my Roland Juno-06A Synthesiser; both are iconic designs that have stood the test of time.
In my downtime, you’ll find me listening to a podcast or an audiobook. And if I’m stuck for motivation, I'll flick through a ‘School of Life’ book for some wise words or blast some lo-fi house, 90’s hip hop or 80’s boogie depending the day.
Chief Happiness Officer
Hi, I’m Murphy and I’m the Chief Happiness Officer at The Missing Link. To tell you the truth, this is probably the easiest job I’ve ever had, because everyone here is so happy, pretty much all the time.
Ok, I have to admit, there are a few times when you get a sense of tension and the humans get a bit fractious, but that’s easy to overcome. I just put a gentle paw on their knee and before you know it, I’m in their lap, getting a tickle behind the ear, and they’re smiling.
The other thing I like about being at The Missing Link is that I meet new friends everyday – the team calls them clients. They come into our reception with serious looks on their faces, and it’s my job to greet them. By the time they head in to see the humans, they’re full of smiles too. Easy.
When I’m not busy making people happy in the office, I’m usually at home with Clare, who works here as a Sales Manager, and Alana – she’s The Missing Link’s Senior Infrastructure Architect. They’re the greatest parents to me – they’re warm and cuddly and they love me to bits.