Backup & Recovery.

Ensure that your business is prepared to weather any storm, hardware failure, ransomware or human error

Peace of mind with dedicated backup and recovery

Disaster Recovery

Set in place a plan to prevent or minimise data loss and business disruption resulting from catastrophic events.

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Backup

Know your data is there when you need it and prevent your business from losing essential data, client information, time and profit.

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Cloud Backup

Back up files and data into the cloud. Protect your data with industry-standard encryption.

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Know your data is safe with our business data backup & recovery solutions

Unique plans for your business that consider the needs of your systems and business

Protect your data and your client’s data. Enjoy the peace of mind that any downtime is minimised and doesn’t compromise business continuity or financial operations.

Enjoy business continuity

One of the biggest challenges in any business is how to maximise profit and productivity. Any potential downtime or lost income due to your data being compromised can really set the cat among the pigeons.

Therefore, recovery plans and continuity strategies are critical for your business. When a disaster strikes, you want to be in control of the situation and not scrambling to find solutions that could lead to costly mistakes and forced decisions.

Typically, disaster recovery plans are used in the event of IT failure, a data breach, a power outage, or human error. Continuity plans are needed when your entire business (including your premises) is compromised. If your business is not prepared for a disaster, you risk losing data, profits, reputation, and clients.

Implement a tailored recovery plan

Our data protection solutions are ideal for clients that want to achieve information resiliency and 24/7 operational recovery across data assets.

Our plans are reliable and have been tested before the disaster strikes. We also offer backup across multiple platforms and clouds to ensure your data is protected to the highest degree.

We can assess your current solution or undertake a complete backup; scope what is important to you, and deliver a risk assessment, recommendations, solution size & pricing estimate based on consumption.

Your partner in backup and recovery services

If the thought of losing valuable business data leaves you feeling cold, you’re not alone! At The Missing Link, we make sure that businesses just like yours are prepared to weather any storm, hardware failure, ransomware or human error.

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FAQs

  • What is backup and disaster recovery?

    Backup refers to creating secure copies of your data to protect against loss. Disaster recovery is the process of restoring systems and data after an incident.

    Together, they ensure your business can recover from hardware failure, ransomware, human error, or outages.

    The Missing Link delivers structured backup and disaster recovery solutions that protect critical data and minimise operational disruption.

  • Why do you need a backup recovery service or plan?

    Data loss can result from cyber attacks, accidental deletion, system failure or natural disasters. Without a tested recovery plan, downtime can escalate quickly.

    The Missing Link helps organisations implement backup and recovery services that reduce risk, protect revenue and maintain client trust.

    A structured recovery plan ensures you can restore operations quickly and avoid costly business interruptions.

  • How does backup and recovery work?

    Backup solutions create secure copies of your data across on-premise or cloud environments.

    Disaster recovery plans define how systems and applications will be restored within agreed recovery time objectives.

    The Missing Link assesses your critical systems, implements secure backup infrastructure, and conducts ongoing testing to ensure recovery processes are reliable and effective.

     

  • How do you establish tailored data recovery solutions in the event of a disaster?

    Recovery planning begins with identifying critical systems, defining recovery priorities, and assessing risk exposure.

    The Missing Link evaluates your environment, develops a customised recovery strategy, and implements backup across multiple platforms and cloud environments where required.

    Testing and continuous optimisation ensure your recovery plan remains aligned to your business operations and growth.

  • What are the benefits of backup and recovery services?

    Backup and recovery services reduce downtime, improve data recoverability, and strengthen regulatory compliance.

    They protect against ransomware, human error, and infrastructure failure while supporting business continuity objectives.

    The Missing Link delivers cost-effective data protection solutions that provide predictable recovery outcomes and long-term operational resilience.

  • What is the difference between RTO and RPO?

    Recovery Time Objective, or RTO, defines how quickly systems must be restored after a disruption.

    Recovery Point Objective, or RPO, defines how much data loss your business can tolerate, measured in time between backups.

    The Missing Link helps organisations define appropriate RTO and RPO targets to balance operational risk, compliance requirements, and cost.

    The diagram below illustrates how RTO and RPO influence operational and financial impact during a disruption. 

    Diagram explaining Recovery Time Objective and Recovery Point Objective showing data loss tolerance and recovery speed over time.

     

  • How do backup and recovery solutions ensure business continuity?

    Business continuity depends on the ability to restore data, systems and operations quickly after an incident.

    Backup and disaster recovery solutions provide structured processes and tested recovery pathways to minimise downtime and financial impact.

    The Missing Link integrates backup, disaster recovery and continuity planning to ensure your organisation remains operational during and after disruptive events.

Perfect Partner Experience

We worked with The Missing Link on an IT infrastructure refresh during the COVID-19 lockdown, and while this made for a steep learning curve from our end, The Missing Link went out of their way to deliver the project on time and on budget. They took the time to discuss their recommended hardware, software and infrastructure design, to ensure it was what we needed. Their team provided us with clear and detailed documentation for implementation, and it was reassuring to know they were always available if we had any issues. As we evolve the environment to meet our changing needs, I would happily recommend them and engage them again for other projects.

Eric Chang | IT Manager, Unified Incentives

We've been using The Missing Link for over 8 years for projects and helpdesk support. We had issues in downtime in our stores so we approached The Missing Link to do a new network infrastructure project. For us, downtime is a big deal and we don't accept any in our stores. With The Missing Link we came up with a project that saw us reduce downtime. If a customer comes into a store and we can't service them because we are down, that's bad for our brand. We know that with zero downtime and The Missing Link on board that's not going to happen.

Chris Reid, Chief Information Officer, Hallenstein Glasson