Security Operations Centre.

Our Security Operations Centre (SOC) is an outcome-driven team focused on delivering value to our clients through proactive and reactive security services

Managed Security Services providing continuous defence and monitoring

A Managed Security Operations Centre provides you with specialist resources, trained in your chosen technologies 24x7 x 365

The Missing Link Security Operations Centre provides proactive and reactive security services 24 x 7 x 365 on shore in Australia. We believe in investing in our people, and as a result, we have one of the most trained and certified teams across the region.

Whether you are looking to outsource your security program or augment your current in-house IT or security team we can assist. Our team is outcome-driven and built around collaborative relationships with our clients, expertise in market-leading technology and continuous innovation.

While we consider our SOC one team, we do have a mixture of roles and specialisations. The team providing our Managed Security Services (MSS) are referred to as our “Defenders”. These are specialists in Network Security, PAM and other protective controls. Operating 24 x 7 x 365, this team operate in line with the ITIL v4 Framework and support you by keeping your environment online and secure. 

The team providing our Managed Detection & Response (MDR) services are referred to as our “Watchers & Hunters”. Like the Defenders, this team operate 24 x 7 x 365, proactively patrolling your environment looking for emerging threats and abnormal activity.

The driving force behind all of our services is our Service Delivery (SD) Team. As an MSS or MDR client, you’ll be assigned a dedicated SD representative that understands your team’s requirements and your organisation.

Your Security Operation Centre partner

As an established Australian-based organisation, The Missing Link can offer your business peace of mind. Our security operations centre will partner with you to provide 24/7 managed security and incident response.

How mature are your security operations?

Find out how your organisation stacks up and how to improve your security in just 3 minutes with our Security Operations Maturity Assessment.

In this high-level assessment, we help you understand the maturity level of your security monitoring and incident response capabilities and provide guidance on how to improve your overall security posture. 

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Protect, Deter, Defend Your Business Matters

Supercharge visibility

Powerful tools allow real-time network visibility of malicious activity.

Total integrations

Integrate your new security controls with preceding technology and with existing controls.

24x7 SOC

Since 2018, our new Security Operations Centre provides our analysts with access to the latest tech to keep your business safe.

Experienced team

We combine experience with industry-leading tools and techniques to protect your business from the latest cyber threats.


A typical day in our Security Operations Centre

Have you ever wondered what a typical day in our SOC looks like? It's true what they say, no two days are ever the same - but we wanted to give you an insight into what a day looks like for our Analysts and how we focus on delivering impact to our clients.

Watch as our SOC Manager, Nick Forster, takes you through The Missing Link's SOC and what it's like working alongside us.

Want to know more?

Contact us below.


  • What is a security operations centre responsible for?

    A SOC is an outcome-driven team that provides both proactive and reactive support to incidents and threats to its customers. Attackers (nation-state, criminal, hacktivists, insiders) are all motivated by different targets/objectives. At The Missing Link, our certified security operations centre takes responsibility for protecting people, processes and technology from the threat of these hackers. We offer strategic planning for multi-cloud security, tactical day-to-day security monitoring and threat intelligence. Importantly, our SOC team works around the clock, assuring you of a rapid incident response. As an ISO27001 approved organisation, our security operations centre follows Information Security best practices.

  • Which services are provided by The Missing Link’s security operations centre?

    The security posture of a business is critical to its stability and viability. At The Missing Link, we have award-winning security analysts working 24/7 to monitor, assess and defend people, processes and technology from the threat of malware and hackers. Working in partnership with your organisation, our team can assess your entire environment and advise, implement or consult with you on the best strategy to ensure your business is strong and resilient to hacking, phishing and more. From strategic planning to tactical day-to-day security monitoring and threat intelligence, our security service works around the clock to deter, detect and respond to potential threats.

  • What is the importance of a SOC?

    Attackers are motivated by different objectives and continuously work to break down their target’s security posture. A single email received or a link inadvertently opened may be the incident that exposes your business to a breach. The consequences may include leaked data, lost trust, or stolen money and could destroy your reputation or even your business. The Missing Link’s Security Operations Centre (SOC) can help you understand your potential attackers and what you need to do to strengthen your defences in a targeted manner by encompassing technology, people and process.

  • What is the difference between a SOC and a SIEM?

    SOC stands for Security Operations Centre, which is an operations centre staffed by experienced security specialists. SIEM stands for Security Incident Event Management and is a software solution that constantly collects and analyses data related to the security of your network. SIEM is the system that highlights potential threats and unusual events; SOC is the centre that is home to the security team which examines all of the alerts raised by the SIEM system. Depending on the nature of each alert, security team members may decide to escalate it or flag it as a false positive.

  • How will my data be handled by the SOC and what kind of reports will I receive?

    The team responsible for our security operations in Australia and the UK uses the data produced and analysed by the SIEM to identify risks and respond to threats. Every member of the team is an experienced security analyst who has spent many years studying network data and creating effective solutions to mitigate external threats. In addition to analysing SIEM alerts and dealing with threats, our team will produce detailed reports of all activities for you to review. These reports will summarise all security events, including both false positives and genuine threats that were dealt with in real-time. Because our Security Operations Centre solutions include 24/7 monitoring of network security data, you know that your systems are being protected at all times by qualified security experts.

  • What are the components of a SOC?

    A Security Operations Centre consists of two key components, which are designed to work together to protect your hardware and software from threats:
    Security analyst team – At the front line are human analysts who monitor all systems and escalate alerts to the next tier (incident responders) when appropriate. The severity and complexity of a threat will determine how far it needs to be escalated.
    SIEM – The software system that collates and analyses data before sending alerts and reports to the SOC team analysts.
    In addition to our security operations in Australia, we also offer custom Network Security, Secure SD - Wan, and Vulnerability Management as a Service (VMaaS).

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