Our Story.

Our long story, short...

Established in 1997, The Missing Link was born from a vision to help businesses achieve their goals with the right IT solutions and services. The current owners, Alex Gambotto, Daniel Forsythe, Aaron Bailey and Sam Marshall continue to deliver on this promise, helping some of Australia’s most well-known companies achieve their goals through streamlined IT. With over 20 years experience we continue to help businesses do this every day. We are in an always-moving state of change to make sure we keep on top of the latest technologies, so you do too.

In 2013 we added a specialised security division in response to the rising threat of cyber crime, this division has now grown into one of the most respected cyber security groups in the country. Several years later, Robotic Process Automation (RPA) started to become a commercial reality.

RPA relieves staff from the burden of process-based tasks, boosting productivity and freeing them to work on more interesting or profitable work – by 2019, we had launched our RPA division. The addition of the divisions ensures we continue to offer our clients complete IT solutions from start to finish and deliver on our goal of helping businesses achieve more by transforming their IT.

We pride ourselves on our knowledgeable people and our exceptional service, they are the engine of our company. Every day they help clients like you achieve more through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.

You can rest assured we will always take the time to learn about your unique needs, and deliver the best result for your business.

We are the missing link between where you are and where you want to be.

By the numbers

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Est. 1997
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Partners
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Security Reviews
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Consultants

Environmental Commitment

At The Missing Link, minimising our negative impact on the environment is an intrinsic part of our business. We have an Environmental Management System (EMS) that focuses on reducing our impact on landfills, water, and air pollution. Yearly revisions of our EMS are conducted to help us monitor, rectify and lift our sustainability efforts.

E-waste is one of Australia’s fastest-growing waste streams. As a responsible IT company, The Missing Link ensures maximum life from its hardware and disposes of its waste responsibly and in accordance with recycling guidelines. We know sustainability is also important to our customers, so we offer a disposal service to our clients for their hardware. When recommending solutions to our customers, we also consider both the client’s lifecycle requirements and power consumption.

As a company, we can all do our bit to help reduce our energy consumption and emissions, whether our employees are at home or in the office work. To conserve energy, we monitor our usage and employ energy-saving techniques such as environmentally friendly lighting, sleep mode on our devices and turning our lights off during off-hours.

Around the office, we’re working hard to become paperless, and where possible, choose environmentally friendly options such as handwash and toilet paper. Alongside this, we reduce by reusing – our kitchen is filled with reusable kitchenware so our employees can ditch disposable products (including our company-branded travel mugs to use when we need to recharge). Most importantly, all of our staff are educated and engaged in our office recycling program.