What is The Missing Link? | About us

Our long story, short...

Established in 1997, The Missing Link was born from a vision to help businesses achieve their goals with the right IT solutions and services. The current owners, Alex Gambotto, Daniel Forsythe, Aaron Bailey and Sam Marshall continue to deliver on this promise, helping some of Australia’s most well-known companies achieve their goals through streamlined IT. With over 20 years experience we continue to help businesses do this every day. We are in an always-moving state of change to make sure we keep on top of the latest technologies, so you do too.

In 2013 we added a specialised security division in response to the rising threat of cyber crime, this division has now grown into one of the most respected cyber security groups in the country. Several years later, Robotic Process Automation (RPA) started to become a commercial reality.

RPA relieves staff from the burden of process-based tasks, boosting productivity and freeing them to work on more interesting or profitable work – by 2019, we had launched our RPA division. The addition of the divisions ensures we continue to offer our clients complete IT solutions from start to finish and deliver on our goal of helping businesses achieve more by transforming their IT.

We pride ourselves on our knowledgeable people and our exceptional service, they are the engine of our company. Every day they help clients like you achieve more through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.

You can rest assured we will always take the time to learn about your unique needs, and deliver the best result for your business.

We are the missing link between where you are and where you want to be.

Environmental Commitment

At The Missing Link, minimising our environmental impact is core to our business. Our Environmental Management System (EMS) focuses on reducing landfill waste, water, and air pollution, with annual revisions to enhance sustainability efforts.

As one of Australia’s fastest-growing waste streams, e-waste is a key concern. We maximise the lifespan of our hardware and ensure responsible disposal in line with recycling guidelines. We offer hardware disposal services to clients, considering lifecycle requirements and power consumption when recommending solutions.

In partnership with Zolo, an Australian tech recycling company, we responsibly manage end-of-life IT assets. This collaboration has diverted 194 kg of e-waste from landfills, recovered over 111 laptops and desktops, and avoided approximately 31,080 kg of CO2 emissions. Zolo’s circular approach reduces carbon emissions and supports high-impact climate projects, ensuring our operations remain carbon-neutral.

Our commitment extends to reducing energy consumption. We monitor usage and employ energy-saving techniques like environmentally friendly lighting, sleep mode on devices, and turning off lights during off-hours. We strive to become paperless and use eco-friendly options such as handwash and toilet paper. Our kitchen is stocked with reusable kitchenware, and we provide company-branded travel mugs to minimise disposable products. All staff are engaged in our recycling program.

By integrating sustainable practices, The Missing Link aims to make a positive impact on the environment, benefiting both our business and the planet.

Want to join our team?

We're always looking for amazing people to join our team and to help us continue to excel. If you’re looking for a diverse role where you can challenge yourself and reach your potential we’d like to hear from you!

VIEW OUR JOB OPENINGS