IT Support Services & Solutions.

Expert guidance and support for all your information technology needs. A holistic approach to IT management

Choose your level of support

When you invest in IT Support Services, you gain expert technical support.

We have a proven track record of delivering IT support to our clients with customer satisfaction and SLA metrics well above the industry average.

Technical expertise: enjoy technical support as we configure all your hardware and software, plus solve technical issues as they arise. Set in place round the clock IT support to give you peace of mind about your IT systems.

Wide-ranging support: expert guidance and support for all your IT needs. We plan and manage all your IT needs, keep your data safe, and guide you towards the best IT solutions. A holistic approach to IT management.

Integrated systems: many businesses use a range of on-premises technologies alongside Cloud-based technologies, so there might be costly overlaps or concerning gaps. We can navigate this complex set-up.

Personalised plans: you can choose the level of support that suits your unique business needs. From basic helpdesk support, through to complex infrastructure management, disaster recovery, security and compliance, and expert Cloud-based technologies - all tailored for your business needs.

Expertly manage the emerging IT landscape: the IT landscape is more complex than ever. A third-party team agreement to provide your business with expert guidance and management for a variety of information technology is a fantastic solution for many.

Your partner in IT support services and solutions

From basic helpdesk resolution through to expert product and service support. With IT Support Services, you will have access to in-depth technical support plus the highest technical resources.

Service Desk

As your business grows and technology continues to evolve, it can be challenging to manage your IT and infrastructure. At The Missing Link, we have a highly responsive, well-trained Service Desk to assist you in all areas of technical support across your cloud and on-premises systems.

With a 24/7 Service Desk, you can run your business any time, day or night, knowing your technology is up to date and running smoothly.

Whatever your needs are, we have the expertise across the entire IT landscape where you need it most. 

Staff Augmentation

The Missing Link understands the challenges of finding the right skills for the right project while managing deadlines and project deliverables. Our Staff Augmentation offering is a flexible outsourcing strategy that enables you to extend your IT team on either a short or long-term basis - bridging the gap between demand and supply of skilled IT specialists.

To deliver this, we take on the role of sourcing, onboarding and managing tailored and tested technical resources to ensure your project is delivered successfully. That being said, it’s not just about putting a contractor in place to get the job done; we take the time to understand your business objectives, team extension challenges, requirements and expectations.

Staff augmentation offers flexibility, scalability and access to our unique talent pool without the commitment and overheads of full-time employees.

Are you looking to scale your in-house IT team? Chat to our expert consultants to find out if staff augmentation is right for you.

Prepaid Hours

With over 23 years of experience, we have the expertise across the entire IT landscape where you need it most. Our services are highly flexible and can be purchased in pre-paid hour bundles to be used wherever you need them. Pre-paid Hours can be used for basic IT support, troubleshooting, network support through to more complex server projects. Our team will be an extension of your team for those times when you need it most.

We offer our bundles in increments of 5, 10, 20 and 50 with built-in discounts, completely flexible and without an expiry date.

Prepaid Hours is a cost-effective and simple alternative to wanting ad-hoc IT support – get in touch with our specialists to discuss a unique package for your business requirements.

FAQ’s

What is IT support?

An agreement with a third-party team to provide your business with expert guidance and management for a variety of information technology needs.
 

What are the levels of IT support?

You can invest in the level that suits your unique business needs. Whether you only need help desk support or require a full-services support agreement, engaging in an IT Support Service and Solution agreement is a wise investment.
 

What are the benefits of IT support?

With IT support, you can enjoy the ability to solve complex problems and ensure rapid support for technical issues. You can also guarantee that your network is current and that its technology provides seamless operations across all departments, hierarchies, and roles within the company. Receive protection from viruses through monitored and updates virus control measures, as well as support with new hardware or software installation.
 

Will there need to be an investment in new technologies?

Not necessarily. Our team at The Missing Link can merge your existing legacy hardware and software solutions with modern cloud services. It can be a challenge to keep up with information technology updates, trends and best practices, but we’re here to help with our IT support services. 

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