Managed IT Services.

Managed IT services better support your internal team and ensure you have the technical expertise to supplement your in-house resources

Enjoy the benefits of exceptional performance – all while keeping costs down

End User Management

Ensure your users can stay productive with reactive support services and proactive device management, whilst also bolstering your cyber security posture with our End User Management service.

Infrastructure Management

Ensure your critical IT infrastructure is proactively maintained, monitored and secured with our Infrastructure Management service.

IT Service Desk

One point of contact for all IT-related questions, issues or updates. Enjoy support from technically skilled and specialised engineers. Our team can take care of all level 1/2/3/4 issues for you and relieve the pressure on your IT team. 

Remove the burden from the internal IT team, freeing up time to focus on strategic initiatives

It's time to expect more from your Managed Services provider. It's not just about IT; it's about customer service

Streamline your IT budget: reduce IT costs by stopping recurring issues and preventing major incidents, predictable monthly costs.

Improve security: implement automated OS and application patching, user awareness training, simulated phishing attacks & regular security assessment & roadmaps.

Free up internal resources: this is what we do best! Let us take care of it while your team focuses on other tasks.

Support, anywhere, anytime: 24/7 support and rapid response times. We support end-users wherever they are. We manage your critical network devices & servers, whether they are on-premise or in the cloud, and we'll make sure your backups are successful.

Keep pace with your competitors: keep your technology up to date. Outsourcing these functions to a partner with technically skilled and specialised engineers in new and emerging technologies alleviates these pressures.

Prevent ongoing and recurring issues: stop allowing these issues to eat into staff productivity.

Holistic approach: a Managed Service Provider can give your systems ongoing maintenance and management, virus control and protection, day to day management system, disaster recovery, operational efficiency, and end-user support.

Your partner in Managed IT Services

Internal IT Teams can be expensive, not have enough time and limited technical skills. By engaging in a managed service model, you allow your business the space to grow in productivity and profit.

FAQ’s

What is a managed service model?

A Managed Services Model, is where a business outsources some or all of their IT functions to a partner. It may involve outsourcing Level 1 triage and tickets or if you don’t have an internal IT team you may outsource all IT support and maintenance to a Managed Services Provider.
 

What are the benefits of managed IT services?

Not only can you efficiently manage IT costs through this model, but you can also enjoy the benefits of security built into the managed service at its core. You will also benefit from a proactive approach to all elements of your IT environment. IT experts give you peace of mind. Managed service providers take care of your IT, so you can focus on running your business. With flexible and scalable plans, your managed IT service can adapt as your business changes.
 

What is included in managed IT services?

Depending on the level of support you require, you can enjoy end-user management, IT Service Desk, infrastructure management, disaster recovery, security and compliance, and expert Cloud-based technologies.
 

How do I choose the right support?

Choosing the right team to help you is crucial. At The Missing Link, we have a proven track record of delivering IT support to our clients with customer satisfaction and SLA metrics well above the industry average. We boast a structured team of highly skilled, commercially aware technical staff. With a focus on customer satisfaction, we pride ourselves on clear and consistent communication with clients. We use a support model based on the industry best practice ITIL 4 IT Service Management framework.

Perfect Partner Experience