Want to learn more about our Managed IT Services?


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We'll help you choose the right package and the right service, so you can expect more from your Managed Service Provider.

It's time to expect more from your IT provider

We’ve rebuilt our Managed IT Service from the ground up into what we believe is Australia’s best offering, featuring our SLA backed response time of less than 30mins!

Delivered with just one simple monthly payment, our service covers your critical IT infrastructure and your end users.

Our Managed IT Service will deliver outsourced support, maintenance, and monitoring of your critical infrastructure and end users with expertise, including proactive device management to minimise future issues and reactive support when you need it most.

Improve your security: implement automated OS and application patching, user awareness training, simulated phishing attacks & regular security assessment & roadmaps.

Talk to real people who care: with 24/7 support and rapid response times, we manage your critical network devices & servers, make sure your backups are successful and provide exceptional customer service without a bot in sight.

Fight the never-ending IT fires: we’ll provide you with the resources, expert advice and service implementation to protect your business, optimise workflow and boost productivity.

Plan your IT roadmap: we'll consider your current IT environment, your business plans for growth, your competitor’s IT capabilities and your budget to help you strategically plan for the future.

Reduce your bill shock: manage IT costs by stopping recurring issues and preventing major incidents – expect predictable monthly costs.

We will support your staff wherever they are using our remote access tools, send engineers to your office for the bigger jobs and eliminate all your IT worries.

The best thing is we will do it all without a bot in sight. We are real people who offer real service, and don’t just take our word for it we get a near 100% Customer Satisfaction Score (CSAT) every month!

A Managed Service Provider can give your systems ongoing maintenance and management, virus control and protection, day to day management system, disaster recovery, operational efficiency, and end-user support.

Partner with The Missing Link and expect more - more security, more service, more productivity & even more love from your IT managed service provider.

Enjoy the benefits of exceptional performance – all while keeping costs down

End User Management

Ensure your users can stay productive with reactive support services and proactive device management, whilst also bolstering your cyber security posture with our End User Management service.

Infrastructure Management

Ensure your critical IT infrastructure is proactively maintained, monitored and secured with our Infrastructure Management service.

IT Service Desk

One point of contact for all IT-related questions, issues or updates. Enjoy support from technically skilled and specialised engineers. Our team can take care of all level 1/2/3/4 issues for you and relieve the pressure on your IT team. 


  • What is a managed service model?

    A Managed Services Model, is where a business outsources some or all of their IT functions to a partner. It may involve outsourcing Level 1 triage and tickets or if you don’t have an internal IT team you may outsource all IT support and maintenance to a Managed Services Provider.

  • What are the benefits of managed IT services?

    Not only can you efficiently manage IT costs through this model, but you can also enjoy the benefits of security built into the managed service at its core. You will also benefit from a proactive approach to all elements of your IT environment. IT experts give you peace of mind. Managed service providers take care of your IT, so you can focus on running your business. With flexible and scalable plans, your managed IT service can adapt as your business changes.

  • What is included in managed IT services?

    Depending on the level of support you require, you can enjoy end-user management, IT Service Desk, infrastructure management, disaster recovery, security and compliance, and expert Cloud-based technologies.

  • How do I choose the right support?

    Choosing the right team to help you is crucial. At The Missing Link, we have a proven track record of delivering IT support to our clients with customer satisfaction and SLA metrics well above the industry average. We boast a structured team of highly skilled, commercially aware technical staff. With a focus on customer satisfaction, we pride ourselves on clear and consistent communication with clients. We use a support model based on the industry best practice ITIL 4 IT Service Management framework.

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