Managed Security Services.

The Missing Link provides expert managed security services and support to protect your people, processes and, most importantly, technology 24/7

Comprehensive security services and support customised to protect your business

Security Operations Centre (SOC)

A third party security operations centre to protect your people, processes, and technology with cutting-edge hardware and software solutions.

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Managed Detection and Response (MDR)

Continuously monitor and respond to vulnerabilities to reduce the amount of time that it takes your business to detect and respond to threats.  

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Vulnerability Management as a Service (VMaaS)

An automated and human augmented service to continuously identify, manage and resolve any vulnerabilities before they become problematic.

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Network Security

Protect the confidentiality and accessibility of your businesses data with our 24/7 visibility. 

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Secure SD-WAN

A less complex, more agile and easier to manage solution for your distributed network. 

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ASD Essential 8 as a Service

An integrated managed service to radically strengthen the protection around your systems and improve your ASD 8 maturity level.

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Security Awareness Training

Strengthen the weakest layer in your cyber security – your staff. Educate and prepare your staff to protect your network in the event of a cyber-attack.

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Experience, expertise and commitment to protecting your business

From managing network access, privileged users and incident response, our award-winning team will relentlessly protect your environment day-to-day

The Missing Link’s comprehensive suite of managed security services can be tailored to meet your business objectives for network protection and your budget.

Our award-winning security solution offers cost-effectiveness and expertise across the following areas:

  1. Network Security Services providing proactive and reactive engineering expertise 24 x 7 x 365 following ITIL v4 Framework.
  2. Next-Gen Firewall Management including advanced capabilities such as Application Controls, Network Sandboxing and IDS/IPS.
  3. Privileged Account Management and solution support utilising market-leading technologies in accordance with ASD Essential 8 Level 1, 2 or 3.
  4. Secure Web & Email Gateway Management, understanding your organisation's usage policies and identifying your most at-risk employees.
  1. Security Awareness Training and Phishing Simulations using the latest content and bespoke templates to prepare your users in a safe and controlled environment.
  2. ASD4aaS provides you with a roadmap to design, implement and co-manage the Top 4 protective security controls as identified by the ACSC.
  3. Managed Detection and Response (MDR) to continuously monitor for vulnerabilities and provide comprehensive advice on how to resolve any issues detected.
  4. Endpoint Detection and Response solution to detect, log and investigate anomalies, ensuring a timely response to potential attacks,
  5. Vulnerability Management to identify, manage and resolve any vulnerabilities before they become problematic.
  6. Implementation of a secure SD-WAN solution.

Real-time managed security services (MSS) for day to day network protection

The Missing Link’s Managed Security Services (MSS) provides expertise to augment your current IT and Security Teams. Our cost-effective services will assist in the day-to-day management of your security solutions while supporting your growth through collaboration and innovation.

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Comprehensive security services and support customised to protect your business

A security partner you can trust

The Missing Link’s awarded security service provides strategic managed security solutions to protect against cyber threats.

Collaborative and innovative to stay across the latest cyber threats

The Missing Link’s protective security services utilise market leading technologies alongside our Managed Detection and Response Team’s understanding of the latest cyber threats.

Tailored to manage your business' security risk profile

We’ll work with you to understand your security goals, identify vulnerabilities, then devise a cost-effective security operation to maximise protection.

FAQs

  • What are managed security services?

    Managed security services (MSS) provide expert protection for your people, processes and technology without the need to build an in-house security team.

    At The Missing Link, our MSS offerings include 24/7 threat detection, incident response, vulnerability management and security monitoring. We act as your external security partner, auditing your risk, aligning with your goals, and tailoring a solution to protect your business.

    Our managed security services can include:

    • Security Information and Event Management (SIEM)

    • Managed Detection and Response (MDR)

    • Identity and Access Management (IAM)

    • Endpoint Detection and Response (EDR)

    • Secure SD-WAN

    • Vulnerability Management

    • ASD Essential 8 as a Service

    • Security Awareness Training

  • Why hire a managed security service provider?

    Managing and growing your own business is time-consuming enough - chances are you don’t have time, or even the inclination, to learn enough about cyber security to protect your people, processes and technology from cyber threats.
     

    By working with a managed security service provider (MSSP) like The Missing Link, you get instant access to a highly skilled team, up-to-date threat intelligence, and continuous protection — without having to build or maintain an in-house team.

    You benefit from:

    • 24/7 threat detection and response

    • Faster, expert-led incident handling

    • Improved compliance with security frameworks

    • Reduced operational risk and IT burden

    Whether we’re augmenting your internal resources or acting as your full-service cyber team, we help you stay secure while you stay focused.

  • How do you choose a managed service provider?

    Your network and data security are integral to your business reputation, compliance with government regulation, and success. As such, you need to choose a security manager that is reputable, highly skilled and flexible to meet your unique needs.

    The Missing Link is an award-winning security service provider. Our internationally respected experts have broad and deep experience in IT security solutions and are renowned for taking a consultative, architectural led approach to managed security services. We align ourselves with best-of-breed vendors to provide the best possible support, experience and pragmatic advice to our clients.

  • Why do managed security services make strong business and financial sense?

    Many businesses lack the necessary expertise or financial resources to maintain an in-house team of IT security experts. By engaging a managed security service, they benefit from having access to a broad and deep level of IT knowledge from 24/7 exposure to cyber intelligence and cyber threats across businesses, industries and even countries.

    As a CREST-approved organisation, The Missing Link takes a professional and ethical approach to IT security and compliance. Our security experts will consult closely with you to identify your goals and budget, thoroughly investigate vulnerabilities, and take a practical approach to maximise protection against cyber threats.

  • What’s the difference between an MSSP and SOC-as-a-Service?

    A Managed Security Service Provider (MSSP) delivers a broad range of outsourced security solutions, from vulnerability management and endpoint protection to compliance support and security awareness training. It’s a holistic partnership designed to cover your entire cyber risk landscape.
    SOC-as-a-Service, on the other hand, refers specifically to 24/7 threat monitoring, detection, and response delivered by a remote Security Operations Centre. It focuses on real-time alerting, log analysis, and rapid incident response.
     
    At The Missing Link, we offer both, combining the full-service depth of an MSSP with the always-on protection of a dedicated SOC. Whether you need end-to-end security or targeted coverage, we can tailor the right fit for your environment.

  • How quickly can a managed security service be deployed?

    Deployment timelines depend on the complexity of your environment, current risk exposure, and the specific services required.
    For most organisations, we can onboard and activate core protections, such as monitoring, detection, and incident response, within a few days to a couple of weeks.
    More advanced services, like SIEM integration, policy refinement, or compliance alignment, may take longer depending on scope. But from day one, we prioritise visibility, risk reduction, and measurable outcomes.
    Our goal is to get protection in place quickly then evolve your cyber posture over time, without disruption.

Perfect Partner Experience

I’ve worked with several vendors across different industries, and over the past ten years, I’ve noticed that as teams have become leaner, the customer experience has been degraded - not so with The Missing Link. The customer journey has been excellent from start to finish and beyond. They understand my changing needs and willingly adapt in response to different projects and timelines. Strong leadership is evident at The Missing Link – they take staff on, develop their skills and promote them. Consequently, it’s rare to find a new face there – I enjoy the personal touch that only comes from having known members of the team over several years.

Matthew Schmalz | Head of IT, Finite Group 

Our experience with The Missing Link has been exceptional - in fact, it’s one of the very best working relationships I’ve had with a service provider: They’re incredibly responsive, their price is right, and their quality of work is exceptional. I would highly recommend them to any organisation looking to enhance their security posture.

Shaun Martin | Head of IT Security, First State Super