Networking.

The Missing Link’s certified IT team provides technology, tools and support services to boost your network performance while simplifying its management

Networking solutions and expertise to expand your organisation’s connectivity

Unified Communications

Unified Communications is the key to breaking down silos between a dispersed workforce and bringing them together.

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Video Conferencing

Optimise attendance, reduce travel time and cost, and increase productivity with video conferencing.

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Microsoft Teams Calling

A fully managed link to your Microsoft Teams through calling, audio conferencing and a call menu system.

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Internet

As an internet service provider, we can supply all types of connections for businesses – wireless, fibre, NBN.

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Reliable & comprehensive network and communications services

At The Missing Link, we’ll design and engineer a managed network and communication service to support your unique business needs

Few businesses have the necessary in-house expertise to design, implement and manage a complex IT network. That’s why, at The Missing Link, we’ve developed a team of network and communication specialists who can customise a state-of-the-art network for your business that’s entirely fit for purpose. 

With an agnostic approach to vendors, the end-to-end solution we design for you will equip your team with the most appropriate devices and connectivity. We ensure they are all configured, connected, and accessed via an optimised, secure network - whether you’re operating with traditional WAN and LAN lines, Software-Defined WAN (SD-WAN) connections or a virtual service hosted in the cloud or hybrid cloud.

Regardless of your business size, the number of locations or geographic spread, your managed network service will connect stakeholders and enhance communication with business tools like web, phone, data, CRM, chat, email and conferencing functionality. 

Your network solution will maximise efficiencies and avoid disruptions with managed routing and switching, optimisation of bandwidth, and proactive maintenance of security third party assets.

Our Managed Services teams will proactively monitor threats, observe user access and behaviours, manage security firewalls and respond to events to maximise your organisation’s security.

To reduce your cost of ownership and management, The Missing Link will pass on advantageous product and service pricing, as well as warranty arrangements that we negotiate with our trusted vendors.

Your partner in managed network and communication 

Managed network and communication, services for a fast, reliable, secure and cost-effective IT environment that gives your enterprise the competitive edge.

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Support your unique business needs with Managed Network solutions

An end-to-end solution to optimise your corporate network

The Missing Link will work closely with you to define your information technology goals then design a managed network solution to help you reach them.

Proactive remote IT management to support your enterprise and protect critical data

Our team will minimise the risks of disruption and cyber-attack by proactively maintaining and monitoring your network and responding to events.

A network to maximise returns on your infrastructure management

Whether you have staff working across one office or many, your managed network solution will keep your entire IT infrastructure efficient and reliable.

FAQs

  • What are managed network services?

    Managed network services involve the design, monitoring, and ongoing management of your organisation’s network infrastructure.

    This includes routing, switching, firewalls, and connectivity across WAN, LAN, and SD-WAN environments.

    The Missing Link delivers managed network services as part of its broader Managed IT Services, improving reliability, strengthening security, and simplifying day-to-day network operations.

     

  • What does it mean to have a managed network and how can it improve your business?

    A managed network means your infrastructure is proactively monitored, maintained, and optimised by specialist engineers.

    Instead of reacting to outages or performance issues, The Missing Link provides continuous oversight to reduce disruption, improve uptime, and enhance security.

    This approach integrates with your wider IT environment, including cloud and infrastructure services, ensuring a stable and scalable foundation for growth.

     

  • How secure is your network?

    Network security depends on visibility, proactive monitoring, and strong configuration controls.

    The Missing Link secures networks through managed firewalls, access control policies, threat monitoring, and rapid incident response.

    By continuously observing user access and network activity, The Missing Link helps reduce exposure to cyber threats and protect sensitive business data.

  • What do businesses need for network and communication tools and services?

    Businesses require reliable connectivity, secure routing and switching, bandwidth optimisation, and integrated communication tools.

    This may include unified communications, Microsoft Teams calling, video conferencing, and secure internet services.

    The Missing Link designs and manages fit-for-purpose networking environments that align communication platforms, security controls, and performance requirements under one cohesive solution.

  • What are the benefits of managed network services?

    Managed network services improve performance, reduce operational complexity, and enhance security.

    Organisations gain access to certified network specialists who proactively monitor infrastructure, resolve issues, and optimise connectivity across on-premise and Cloud Services environments.

    The Missing Link delivers cost-effective network management that strengthens reliability and supports scalable business operations.

Perfect Partner Experience

We have had more than 8 years' partnership with The Missing Link for the provision of Deskside support for end-users and implementation projects. Our experience has been very positive. This is attributed to consistently high-quality engineers, timely response, reasonable charges and flexibility. Our end-users highly regard The Missing Link engineers.

Edwin Zambrano | Head of IT Service Management, Goodman Group

We worked with The Missing Link on an IT infrastructure refresh during the COVID-19 lockdown, and while this made for a steep learning curve from our end, The Missing Link went out of their way to deliver the project on time and on budget. They took the time to discuss their recommended hardware, software and infrastructure design, to ensure it was what we needed. Their team provided us with clear and detailed documentation for implementation, and it was reassuring to know they were always available if we had any issues. As we evolve the environment to meet our changing needs, I would happily recommend them and engage them again for other projects.

Eric Chang | IT Manager, Unified Incentives