Author
Sam Grice is the Service Experience Manager at The Missing Link, where he leads a high-performing team focused on delivering exceptional customer service. With over a decade of experience in IT service delivery, Sam has developed deep insight into client needs and operational excellence. He’s also the architect of The Missing Link’s Associate Program, an initiative that transforms individuals with no IT background into successful engineers and future leaders.
If your IT help desk still runs on outdated workflows and clunky ticketing systems, you're not operating as efficiently as you should be. Today’s... Read more
The Missing Link acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islanders of all communities who also work and live on this land.