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Modern Service Desk: Unlocking IT support efficiency with new tools

Author

Sam Grice

Sam Grice is the Service Experience Manager at The Missing Link, where he leads a high-performing team focused on delivering exceptional customer service. With over a decade of experience in IT service delivery, Sam has developed deep insight into client needs and operational excellence. He’s also the architect of The Missing Link’s Associate Program, an initiative that transforms individuals with no IT background into successful engineers and future leaders.

IT & Cloud Modern Service Desk: Unlocking IT support efficiency with new tools

If your IT help desk still runs on outdated workflows and clunky ticketing systems, you're not operating as efficiently as you should be. Today’s... Read more