SmartSERVICES™ means we’re constantly improving the effectiveness and the productivity of your team.
Depending on your needs, these are some of the things that our Managed Services can offer…
Service Desk – is your direct assistance hotline. Our Sydney-based Service Desk manages and tracks each technical support call, ensuring any issues are being dealt with promptly and thoroughly. In a lot of cases your support call will be resolved at the first call, as our Service Desk team are specialists, not just telephone operators reading from a script. Most importantly, before we mark a task as completed, we’ll always follow up to make sure the issue has been resolved to your total satisfaction.
Support – Your choice of remote or onsite support services means we can manage your systems most cost-effectively. Remote access can even save us interrupting your staff.
Proactive Monitoring – Prevention is always better than cure, so we’ll proactively monitor your network, looking for any warning signs of possible issues before they hit. Remote maintenance and on-site service (when needed) will mean you get minimum down-time.
Proactive Maintenance – We’ll keep your hardware and software running at optimum levels, by making sure all the appropriate updates and patches are installed promptly.
Change and Asset Management – We have a proven system for keeping a register of your IT assets as they’re updated and replaced. You’ll always know what’s new and what’s almost obsolete, which can help with diagnosis and maintenance.
Advanced Replacement Service – We’ll deal with vendors to arrange prompt replacement of any hardware that fails under warranty, so you don’t have to. And we’ll save you the pain of coping without essential IT equipment by providing loan equipment until the replacement arrives.
Outsourcing your IT with SmartSERVICES™, you can gain round-the-clock access to a team of leading IT experts, while reducing your overall IT maintenance costs. What a great way to maximise your IT return on investment.