How Australian Payments Plus is Transforming Digital Trust with Generative AI

  Australian Payments Plus partner with The Missing Link

Australian Payments Plus (AP+) a consolidation of Australia’s three domestic payment providers, BPAY Group, eftpos, and NPP Australia – works to shape the future of payments to benefit Australian consumers, businesses, and the government.

AP+ approached The Missing Link to help showcase the power of AI and automation at their Beyond Tomorrow summit. Our reputation for creating custom solutions that enhance business efficiency through intelligent automation made us the ideal partner for AP+’s objectives. Our expertise positioned us perfectly to illustrate the potential of these technologies to an audience of payments and digital identity leaders.

Empowering Financial Services with Intelligent Automation Solutions


Australian Payments Plus became a client of The Missing Link, after initially engaging in a Microsoft 365 Copilot readiness assessment. Seeing the potential to enhance their efficiency with AI, AP+ invested in additional training to fully harness the technology.

Our decision to engage with The Missing Link was driven by the importance to stay ahead of the curve and start getting the most out of tools like Copilot or ChatGPT. The Missing Link demonstrated expertise in these areas was a key factor in our choice to have them facilitate our Beyond Tomorrow event AI and automation demonstration. Their guidance has been pivotal in ensuring that we are not just current but leading in our adoption of AI-powered solutions.”

Charissa Brooks, AP+ General Manager Brand and Marketing


Transforming Insights into Action with AI


Aligned with the theme, ‘Inspiring Trust in the Digital Economy’ at the Beyond Tomorrow summit, AP+ brought together an impressive lineup of experts and thought leaders from the realms of payments and identity. The summit was dedicated to dissecting the latest industry trends, contemplating future developments, and showcasing innovative thinking.

After each of the nine panels, we facilitated demonstrations highlighting AI technology's speed and proficiency. Using advanced tools like ChatGPT and Microsoft 365 Copilot, a comprehensive yet concise summary was produced within a minute. The fast delivery captivated the audience with engaging content – so much so that it became common to see attendees taking photos of the slides on their phones, eager to capture the knowledge and insights that had been presented. This behaviour highlighted the value of the content and the effectiveness of AI-driven communication.

By leveraging cutting-edge AI, AP+ effectively condensed the nuanced discussions of the panels into straightforward, digestible points. This approach ensured the essential messages were clearly communicated and readily available to the audience, translating complex insights into actionable knowledge.

The AI-Powered Summary Process


Here’s how the live conversation was transformed into an AI-polished presentation:

  • Content Capture: Once recorded, the panel discussion provided the raw material needed to restructure into a presentation format.
  • Initial Processing: Microsoft CoPilot analysed the recording, extracting important points and themes.
  • Summary Creation: Shortly after, Copilot generated a draft summary, which ChatGPT fine-tuned for readability, breaking down the complex conversation into a reader-friendly format.
  • Image Production: In tandem, MidJourney used the insights from the summary to generate engaging visuals that complemented the narrative.
  • Quality Check: In a quick quality assurance process, the summary and images were checked to ensure they properly represented the panel’s insights.
  • Content Delivery: At the end of this process was the presentation of an AI-generated summary, refined by ChatGPT and visually enriched by MidJourney, ready for the audience to view and discuss.

    Automated summary and image generated by Microsoft 365 Copilot, ChatGPT, and MidJourney

Automated summary and image generated by Microsoft 365 Copilot, ChatGPT, and MidJourney


Dual Benefits: Impact and Operational Efficiency


The collaboration between Australian Payments Plus and The Missing Link provided significant advantages in two primary areas, enhancing both the event experience and operational productivity:

Event Experience Enhancements:

  • Provided instant, AI-generated content summaries post-panel discussion.
  • Enabled immediate comprehension of complex topics for attendees.
  • Facilitated more engaging and in-depth audience interaction with the material.

Operational Efficiency Gains:

  • Accelerated transaction processing speeds within AP+ systems.
  • Reduced the time required for data management tasks.
  • Improved overall efficiency critical to AP+'s operational success.

These strategic improvements underscore the impact of AI and automation in transforming customer-facing services and back-end operations.

"The Missing Link has been instrumental in demonstrating the power of AI both to those in the industry and here at AP+. The outcomes from this project were visible at the summit and would not have been possible just a year and a half ago, before this technology was released. They worked with our team to deliver these outcomes so that once the conference was over, the team was left with prompting skills for Copilot, ChatGPT and Midjourney. We've subsequently engaged them to run further training for our teams.”

Charissa Brooks, AP+ General Manager Brand and Marketing

Australian Payments Plus’ commitment to continuous training and their investment in automation technology demonstrates their dedication to ongoing improvement and innovation. This approach helps ensure they continue to be a leading force in the FinTech industry.

An AI-generated visual from MidJourney

An AI-generated visual from MidJourney

Trusted Expertise in Automation Solutions


When considering The Missing Link for your AI and automation needs, you can expect:

  • Proficiency in deploying advanced AI tools like Microsoft 365 Copilot and ChatGPT to streamline your operations.
  • Strong IT frameworks with a cybersecurity-first approach, safeguarding your automated systems and creating best practices and policy guidelines for effective AI use.
  • Customised training programs and integrated services tailored to empower your team and ensure a seamless adoption of cutting-edge technologies.

We’re dedicated to making the adoption of AI and automation technologies a straightforward and impactful journey for your business. Ready to elevate your operational efficiency and secure a competitive advantage? Click to complete your Microsoft 365 Copilot Readiness Assessment and begin your transformation with The Missing Link.



Louise Wallace