2025 in focus: The highlights that shaped our year

2025 was a year of significant change - in technology, in AI, and in how our clients navigated an increasingly complex world. AI matured from buzzword to business tool. Regulation got sharper. Cyber threats came faster. Through it all, we delivered the clarity, leadership, and outcomes our clients needed to stay ahead.

That’s why we’re taking a moment to look back.

From global recognition to local impact, strategic growth to standout moments – these are the highlights that made 2025 a standout year for The Missing Link.

January

• • Kicked off the year courtside, hosting clients at the Australian Open Men’s Semi-Final in Melbourne – our first event for the year.

    

  • Achieved a 98.57% CSAT score, setting a high watermark for customer service and reliability in the year ahead.

February

• • Recognised in Cloudtango’s MSP Select 2025 as one of Australia’s top Managed Service Providers.
  • Aaron Bailey, CISO, was named one of ANZ’s Top 100 Most Influential Cyber Security Leaders.
  • Welcomed Tim Niblett as Head of Security Operations, bringing deep leadership experience across Defence, law enforcement, and financial services.
  • Clare Burman, Infrastructure Account Director, featured in tech partner.news, offering advice on how businesses can prepare for the Windows 10 end-of-life deadline.

March

• • Hosted a standout International Women’s Day event featuring Michelle Bridges and a powerhouse panel of female leaders.
  • Partnered with Rapid7 to host clients at Big Bash League matches in Brisbane and Adelaide, creating space for relaxed, pitch-side conversations.

April

• • Announced our acquisition by Infosys, marking a transformational milestone that expands our global scale and delivery capabilities.
  • Brought together CISOs and security leaders in Sydney and Melbourne for Zero Trust roundtables in partnership with Cloudflare and CrowdStrike.

May

• • Our Security Sales team swapped firewalls for frying pans at OzHarvest’s Cooking for a Cause in Sydney, turning
    rescued produce into meals for local communities.
  • Achieved Microsoft Solutions Partner for Security status, validating our ability to protect customers with integrated, enterprise-grade solutions.

June

• • Hosted high-impact CISO roundtables in Sydney and Melbourne, exploring visibility gaps and SOC maturity.
  • Ran a targeted EOFY promotion, giving clients extra value for prepaid professional services and helping them start FY26 strong.
  • Named to the MSP 501, placing The Missing Link among the world’s top Managed Service Providers.
  • Won Silverfort’s Emerging Partner of the Year for ANZ.

July

• • Hosted clients at the Lions Tour matches in Sydney,  Brisbane, and Adelaide, blending sport with strong client partnerships.
  • Delivered the CISO Blind Wine Tasting experience at CISO Melbourne, proving that a sharp cyber strategy pairs well with a great Shiraz.

August

• • Served as official coffee sponsor at the Dell Tech Forum Sydney, fuelling ideas and connections across the IT ecosystem.
  • Security Marketing Campaign Manager Ashley Hucker was named a finalist in the Women in Digital Awards for Digital Marketer of the Year.
  • Launched Insight Out: Where IT Makes Sense, our explainer video series is designed to cut through IT complexity for business leaders.
  • Brett Gardner, Principal SOC Engineer, received a TechPartner Impact Award for his leadership in infrastructure transformation.
  • CEO Alex Gambotto was named one of Moxie Insights' Top Minds, joining a prestigious network of Asia-Pacific tech leaders.
  • Celebrated mid-year wins with staff events in Sydney and Melbourne, including laser tag, arcade games, and good food.

September

• • Delivered our Agentic AI webinar, giving clients a first-hand look at Microsoft Copilot’s productivity potential.
  • Earned recognition as a Microsoft Solutions Partner for Digital and App Innovation (Azure), reflecting our cloud modernisation expertise.

    

October

• • Led Cyber Security Awareness Month (CSAM) with a full calendar of campaigns, blogs, videos, and client sessions to drive awareness and action.
  • Recognised by Cloudflare with APAC and Global Growth Partner of the Year awards at Cloudflare Connect 2025.
  • Supported the Charity Challenge Golf Day at Terrey Hills, proudly sponsoring St Edmund’s College, a school supporting teenagers with disabilities. A great day for a great cause.

November

• • Recognised by Palo Alto Networks as a NextWave Diamond Innovator, acknowledging our deep security expertise.
  • Won Tech Partner of the Year – Security at the ARN Innovation Awards and was highly commended in the Partner – Enterprise category.
  • Awarded Government Security Partner of the Year at the 2025 Benchmark Security Awards for our work with the public sector.
  • Surpassed 20,000 followers on LinkedIn, reflecting our growing voice and connected community.

• • Reconnected with clients at our Sydney Christmas Party at Café del Mar, celebrating the partnerships that define our success.

December

• • We wrapped up the year in Melbourne at our annual Christmas Party, celebrating with clients and partners and raising a glass to a year of success, growth, and strong partnerships.
  • Our final celebration at the Artarmon office brought our team together from across Australia. It was more than a party – it marked the end of an era, as we prepare to begin our next chapter with Infosys in North Sydney.

Thank you

To our clients, partners, vendors, and brilliant team, thank you for being part of an extraordinary year.

In a noisy market, where promises often sound the same, we chose clarity. Where others leaned on complexity, we delivered trust. And where outcomes matter more than words, we showed up and followed through.

As we step into 2026, our focus is sharper than ever:

• • To keep earning trust through delivery.
  • To empower people, not overwhelm them.
  • And to lead with insight, empathy, and action.

We’ll continue to show up, do the work, and earn trust the right way.