Microsoft Cloud Voice

Introducing a revolution in business communication. Microsoft has integrated cloud voice into their Teams application allowing users to make and receive phone calls without leaving the application.

Learn more about Microsoft Teams and how it can boost productivity in your organisation. 

Microsoft Teams removes the need for employees to move between multiple applications, as this solution brings together chat, files, meetings, voice calls and Office 365 apps into a single hub.

This end-to-end calling system is transforming the way businesses connect and collaborate across teams, workplaces, and time zones. With Microsoft Cloud Voice, users have access to all the calling features they need to get business done, including call escalation, transfers, auto-attendants, call park, and voicemail.

Cloud Voice Page Artwork-01-01

Solution Overview


The Missing Link has been a Microsoft Gold partner for over 15 years, and our partnership offers a premium service of delivering end-to-end Microsoft solutions to our customers with assurance from a dedicated team of specialists. Our experienced consulting team are highly certified and can help businesses at every stage of the move to cloud voice, from consulting, design and deployment.

Our custom solution can be as simple as migrating or porting a few of your existing landline numbers or an entire PBX replacement with attendants, queues and custom messages for holidays, weekends and after-hours.

At The Missing Link, we manage business internet connections as well, thus providing greater control and visibility during troubleshooting, should a problem arise.

We empower businesses to work more productively by enabling their users to communicate effectively and easily, conducting end-user training sessions and dedicated access to a 24/7 service desk.

Get in touch with one of our experienced Microsoft consultants to learn more.

SMB_Wifi_added security

Secure and reliable calls

Enjoy having calling, chat, and meetings in an all-in-one app, backed by the same Microsoft 365 security you know, and trust.

SMB_Telephony_modern workplace enablement

Call from anywhere

Make and receive calls whether you're in the office or on the go, with one business number across your computer, mobile, and phone. 

SMB_Hardware and Software_device as a service-1

Switch between devices

Work seamlessly across your devices with unified contacts and calendars across Teams and Outlook, along with one business number. 

SMB_Cloud Private_managed cloud

Fully managed solution

Monitor and resolve performance issues with proactive and managed support in this all-in-one solution, while saving time and money. 

Australia Sailing Logo white
"Since engaging The Missing Link, we now have a consistent approach to our IT infrastructure, and our staff members are working effectively and securely from remote locations. Given their fantastic reputation within the industry, it was no surprise that The Missing Link was highly knowledgeable, friendly and very responsive right from the start. Over the years, we’ve had a number of engagements, and I always feel comfortable reaching out to The Missing Link team for any IT advice. Our most recent project, migrating and rolling out of Microsoft Teams and Intune, was a huge success. The Missing Link team are great communicators, which I believe sets them apart from others and I’d highly recommend them to anyone looking for comprehensive IT infrastructure solutions."

Brian Chalmers

Financial Controller, Australian Sailing

Benefits of Business Voice

  • Call escalation
  • Do not disturb and breakthrough
  • Park and transfer calls
  • Auto-attendants
  • Integrated dial-pad
  • Call quality dashboard

Technology partners

We partner with over 100 leading-class vendors so you get the best solution every time.




Learn how cloud voice can help your business


The top 6 cloud security threats facing businesses today

The move to cloud-based services has been a game-changer for...

Bye, bye tedious setup processes! Welcome Windows Autopilot!

The pandemic has changed the way we work. Last year, 91% of ...