The last 12 months have seen an extraordinary amount of global disruption, mainly fueled by COVID-19. The pandemic impacted nearly every aspect of the world, making months feel like years and at one point, making toilet paper the most wanted item in Australia.

From the economic impacts and devastating loss of life brought on by the pandemic, and the transformative moments in protests and politics, the events of this year presented new challenges no one was prepared for, ultimately changing the way we live and connect.

More positively, the disruption caused an acceleration of remote working, where pants became optional and for most people, the longest commute in the day was to the kitchen. However, the deepened dependency on digital technologies had a knock-on effect and businesses needed to strengthen their continuity plans and defences against the rise of cybercrime.

Although we weren't able to provide our customers with toilet paper, we helped our customers get through COVID-19 the only way we knew how; by ensuring they could continue working securely anywhere, anytime and on any device.

We want to take this time to acknowledge and thank our customers and partners for their continued support and engagement with us. It has been a pleasure working together to overcome the unique challenges of 2020 and achieve better business outcomes.

As we get ready to face the new year, it's important to reflect and celebrate this challenging but monumental year. Here are a few of The Missing Link's top milestones for 2020:



The Missing Link wins BSides Canberra


The Missing Link came together to support Youth Off The Streets (YOTS).


The Missing Link was listed #99 in the 2020 Financial Review Fast 100 List.


The Missing Link won Okta's APAC Partner of the Year award.


We held a virtual bake-off to raise money for Australia's Biggest Morning Tea.


Callum Walker won ARN's 30 Under 30 Award for his Management excellence.

Ellie Johnston won ARN's 30 Under 30 Tech Award for her fantastic Sales achievements.


We were awarded CyberArk's Embarking Digitally Award.

The Missing Link was a finalist in the 2020 CRN Impact Awards for 'Modernising Infrastructure'.

The Missing Link won Dell's Medium Business Partner of the Year award. 


We launched the 'Understanding Zero Trust' podcast series. 


Alex Gambotto was featured in ARN 'The Missing Link digs in with Robotic Process Automation push'


The Missing Link conquered another CTF competition organised by Recorded Future.

The Missing Link got polished to help end violence against children.

The Missing Link created a logo to proudly display across internal and external communications, as a reminder to our commitment and value to an 'Inclusive Culture'.


The Missing Link was listed #41 in CRN's Fast50 2020 List.

Karen Drewitt won the 2020 ARN WIICTA Community Award.

Deirdre Coetzee and Maddie Rothwell were recognised as finalists for the 2020 ARN WIICTA Awards.

Karen Drewitt won CRN's Women Leading Growth Award for the second year in a row.

Our men grew their Mo's for Movember.

We wore white and held a bake sale to raise money for White Ribbon Day.


Paul Friend won ARN's Innovation Award for his Sales Excellence.

John Jurkov won ARN's Innovation Award for his Technical Excellence.

Zoaib Nafar was recognised as a Management Excellence finalist in ARN's Innovation Award.


With a reaffirmation of our core values, including our unrelenting service ethic, The Missing Link family has managed to make this year even more purposeful. We've achieved brilliant outcomes for our customers and accelerated efforts to give back to our communities. 

We look forward to continuing to support our customers and partners to achieve their goals in 2021. 

Wishing everyone a wonderful and safe holiday season 🎄


Taylor Cheetham

Marketing Coordinator