Managed IT Services Gold Coast.

Our Gold Coast Managed IT Services team have achieved an industry leading CSAT score. It’s consistently near 100%. 


Make sure your Gold Coast business is up to date in the digital era  

As a Managed IT Service Provider for the Gold Coast, we specialise in the ongoing maintenance and management of your IT environment, addressing Help Desk inquiries, implementing robust cyber security measures, managing backup and disaster recovery, providing end-user support, and much more.

With our local team based in Queensland and around Australia, we offer personalised remote and onsite support. All service delivery and account management are handled by our dedicated professionals.

We take pride in delivering genuine service without the involvement of bots or offshore staff. Additionally, our deep understanding of Gold Coast businesses and their infrastructure positions us as the trusted partner for all your IT needs.

Our Managed IT Services on the Gold Coast help you:

  • Enhance the security of your end-user devices and infrastructure.
  • Reduce costs while improving service levels.
  • Strengthen the stability, control, and transparency of your IT service and device fleet.
  • Enable your busy IT staff to focus on strategic business initiatives rather than firefighting.
  • Maintain predictable spending for managed services.
  • Rely on a trusted partner if IT & Cyber Security is not a core function of your business.

Learn more about our Managed IT Services on the Gold Coast

We'll help you choose the right plan and the right service, so you can expect more from your Managed Service Provider.

 


Why use a Managed IT Service provider on the Gold Coast?  

There are several compelling reasons why your business on the Gold Coast should consider partnering with a Managed IT Service provider. Whether you need to enhance your existing IT team or require a dedicated Service Desk to address all your IT requirements, we have you covered.

Our comprehensive Managed IT Services on the Gold Coast encompass:

  • Expert support, maintenance, and monitoring of your critical infrastructure and end-user devices, delivered by experienced professionals.
  • Proactive device management aimed at minimising potential future issues, ensuring a seamless IT environment.
  • Responsive support precisely when you need it the most, resolving any IT challenges promptly and effectively.

We extend our support to your staff, regardless of their location on the Gold Coast, and can even arrange on-site visits to alleviate any concerns related to your IT infrastructure.

What sets us apart is that our services are delivered by real people, right here on the in Australia. There are no bots involved. We take pride in offering genuine, personalised service, backed by our impressive Customer Satisfaction Score (CSAT) of nearly 100% each month.

Experience the difference of working with a Managed IT Service provider that understands the unique needs of Gold Coast businesses. Join us today and let us handle your IT worries with professionalism and expertise.

What are the benefits of using a Managed Services Provider?

Enhanced efficiency

Your employees will be able to focus on what they know best instead of constantly battling IT issues, making everyone in your company feel more productive and valuable. 

Maximised uptime

Consistent, continual service and remote monitoring means fewer unexpected periods of downtime. When you’ve got more uptime, your organisation continues to be profitable. 

Cost savings

With experts on call 24/7, your organisation runs more smoothly and effectively, maximising revenue and cutting the costs associated with unexpected downtime.  

24/7 support

Round-the-clock assistance that scales up and down according to your needs, supporting your business goals and facilitating growth. 

Technical skills on tap
Our team has skills difficult to acquire in a competitive landscape where IT specialists are in high demand – including in the latest technological advances. 
Local knowledge
We have a deep understanding of local regulations and infrastructure, and strong relationships with local vendors. 


Why use The Missing Link to manage your IT services?

Partner with The Missing Link and expect more - more security, more automation, more productivity and even more care from your Gold Coast IT managed service provider. 

How does it work?

Step 1
Reach out

Contact us and we'll get your message! Our Sydney team will read about your requirements and assign you the right consultant for your needs.

Step 2
We'll get in touch

Your consultant will call or send you an email to set up a meeting where we’ll learn a little more about your business and how we can help.

Step 3
You’ll get the details

We’ll share a proposal tailored to your requirements. It'll contain everything you need to know about engaging us for your Managed IT Services on the Gold Coast.

Frequently asked questions

  • What’s included in your Managed IT Services?

    When you choose to outsource your IT needs with us, you gain access to a dedicated team with years of experience delivering managed services on the Gold Coast that can take care of everything IT-related, including:

     

    All of the above can be covered under our Managed IT Services, which are delivered remotely through the same cloud interface for all incidents and requests to keep your entire organisation running smoothly.

    Learn more about our service options here.

  • What industries do we provide Managed IT Services to?

    We service clients from a wide range of industries including (but not limited to) financial services, legal, insurance, manufacturing, and retail. 

    While every business is different, we find that most requirements are similar when it comes to a business’ core IT infrastructure and security requirements. 

  • When should I invest in Managed IT Services? 

    Whether you’re a start-up struggling with IT support when you should be working on other aspects of your business, a medium-sized business looking to improve service levels and make better use of your IT team, or a large enterprise looking to reduce costs, there is no time like the present! 

  • Is the Missing Link certified by vendors like Microsoft, Dell and VMware?

    Yes, absolutely. We have key certifications and partnerships in place with the leading vendors in each space – click here for more information on our partners. 

    We’re VMware cloud verified, a Microsoft Partner, Dell Technologies Platinum Partner, Veeam Silver Service Provider and part of the Fortinet Engage Partner Program Advanced, plus much more! 

  • How do I choose between Managed Service Providers?

    Choosing a Managed IT Services Provider is a serious technology investment. There are plenty of fly-by-night companies offering managed IT that don't have the track record, local Gold Coast experience or bandwidth to adequately serve the needs of your organisation. To ensure you make a wise choice, review each vendor you are considering with flexibility, scalability, customer support and service level agreements in mind. 

  • I have an internal IT department, what's the benefit of using a managed service?

    Many of our customers have their own IT departments – and they want to make better use of them! You can use a managed service provider like The Missing Link to manage all, or just part of your IT environment. This leaves your IT department to focus on building better business capabilities, improvements, and core applications. 

    The Missing Link can act as an extension of your internal IT team, if someone is sick or goes on leave we can help fill that function or take lower-level tasks off the hands of your team. 

  • Do I have to sign a long-term contract?

    While we can offer better value for a longer-term commitment, we realise that finding an IT partner that you feel you can trust is difficult. As such, we offer flexible (month-to-month) options and term contracts for 1 to multiple years. 

  • Do you offer 24/7 support?

    Because our standard support hours included with our managed services are much longer than other IT partners (6:00am to 9:00pm Monday to Friday as standard), we find that our customers rarely need us outside of hours, however we do provide 24/7 coverage on an on-call basis. 

  • Is your team Australian-based, or offshore?

    Our team are based in Australia (except for a few staff in our new London office). That includes our CEO, finance team, sales team, and all consultants and engineers. There are 11 team members based out of Queensland.

  • What areas of Australia does The Missing Link service?

    The Missing Link services all areas of Australia, Including but not limited to, Sydney, Melbourne, Perth, Brisbane, The Gold Coast, Canberra, Adelaide & Hobart.

Our client testimonials

"The Missing Link has been an integral part of the UEA Group of Companies for over 10 years. Our mobile construction teams reliance on access to a quality IT solution is an essential part of UEA maintaining its market-leading position. Innovation is key in our business and The Missing Link partners with UEA to provide this and maintain an excellent standard of service at all times."

"UEA needs IT to work every day and we have always found that working closely with the team at The Missing Link ensures this happens. The service team are always on hand to assist but the personal touch is still maintained for the more difficult solutions. All key business growth opportunities involve input from The Missing Link and I have no doubt that part of the reason for UEA’s ongoing success is its partnership."

Steven Hopkins | CEO, UEA Pty Ltd

"We have had more than 5 years' partnership with The Missing Link for the provision of Deskside support for end-users and implementation projects. Our experience has been very positive overall. This is attributed to consistently high-quality engineers, timely response, reasonable charges and flexibility. The Missing Link has effective skills training and customer orientation programmes the engineers go through before they hit the ground. Our end-users highly regard The Missing Link's engineers."

Edwin Zambrano | Head of IT Service Management, Goodman Group
"Engaging The Missing Link provides me with peace of mind – I know that if our staff follow the right procedures, they’ll get the right advice, and our IT systems will be well maintained and secure. They offer prompt support – the tickets we submit for work required are turned around quickly, and if the odd problem pops up that can’t be resolved quickly, they let me know and provide regular updates."
Brian Chalmers | Financial Controller, Australian Sailing

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