--- title: Australian Community Support Organisation (ACSO) description: ACSO partners with The Missing Link to enhance IT services, delivering efficient community support through seamless cloud integration and reliable managed services image: https://www.themissinglink.com.au/hubfs/ASCO_case%20study.png --- [![The Missing Link](https://www.themissinglink.com.au/hubfs/TML-Infy-Core-Logo-RGB-Org%20-%20Edited.png) ](https://www.themissinglink.com.au/) - [Client Portal](https://themissinglink.myportallogin.com.au/) - [Remote Support](https://get.teamviewer.com/themissinglinkqsupport) - [![Call Us](https://www.themissinglink.com.au/hubfs/svgs/tml-phone.min.svg) Call Us ](tel:1300%20865%20865) - [![Support](https://www.themissinglink.com.au/hubfs/svgs/tml-support.min.svg) Support ](tel:1300%20865%20000) - [![The Missing Link](https://www.themissinglink.com.au/hubfs/TML-Infy-Core-Logo-RGB-Org%20-%20Edited.png) ](https://www.themissinglink.com.au/) Search The Missing Link Search - Enable High Contrast - [Client Portal](https://themissinglink.myportallogin.com.au/) - [Remote Support](https://get.teamviewer.com/themissinglinkqsupport) - [![Call Missing Link](https://www.themissinglink.com.au/hubfs/svgs/tml-phone.min.svg) 1300 865 865 ](tel:1300%20865%20865) - [![Phone Missing Link Support](https://www.themissinglink.com.au/hubfs/svgs/tml-support.min.svg) Support 1300 865 000 ](tel:1300%20865%20000) - Cyber Security × Overview Our Cyber Security solutions are designed to keep your business, data, systems, network and users secure. [LEARN MORE](https://www.themissinglink.com.au/cyber-security) [Cyber Security](https://www.themissinglink.com.au/cyber-security) - [ Managed Security Services ](https://www.themissinglink.com.au/managed-security-services) [Security Operations Centre](https://www.themissinglink.com.au/security-operations-centre) [Security Operations Maturity Assessment](https://www.themissinglink.com.au/security-operations-maturity-assessment) [Managed Detection and Response ](https://www.themissinglink.com.au/managed-detection-and-response) [Vulnerability Management as a Service](https://www.themissinglink.com.au/vulnerability-management-as-a-service) [Network Security](https://www.themissinglink.com.au/network-security) [Security Awareness Training](https://www.themissinglink.com.au/security-awareness-training) [ASD Essential 8 as a Service](https://www.themissinglink.com.au/asd8-as-a-service) [Patch Management as a Service](https://www.themissinglink.com.au/patch-management-as-a-service) - [ Specialised Security Services ](https://www.themissinglink.com.au/specialised-security-services) [Data Protection](https://www.themissinglink.com.au/data-protection-unit) [Cloud Security](https://www.themissinglink.com.au/cloud-security-services) [MITRE ATT&CK Coverage Assessment](https://www.themissinglink.com.au/mitre-attck) [Cyber Security Strategy](https://www.themissinglink.com.au/cyber-security-strategy) [Security Professional Services](https://www.themissinglink.com.au/security-professional-services) [Operational Technology Security ](https://www.themissinglink.com.au/operation-technology-security) [Application Security](https://www.themissinglink.com.au/application-security) [Security Controls Review](https://www.themissinglink.com.au/security-controls-review) - [ Governance, Risk and Compliance ](https://www.themissinglink.com.au/cyber-security-risk-and-compliance) - [ Offensive Security Services ](https://www.themissinglink.com.au/offensive-security) [Penetration Testing](https://www.themissinglink.com.au/penetration-testing) [Red Team Testing](https://www.themissinglink.com.au/red-team-testing) [CORIE Readiness](https://www.themissinglink.com.au/corie-readiness-red-team-testing) - [ Security Solutions ](https://www.themissinglink.com.au/security-solutions) [Workforce Security Assessment](https://www.themissinglink.com.au/spectra-alliance-assessment) [Identity](https://www.themissinglink.com.au/identity) [Endpoint](https://www.themissinglink.com.au/endpoint) [Network](https://www.themissinglink.com.au/network) [User Awareness](https://www.themissinglink.com.au/user-awareness) [Application](https://www.themissinglink.com.au/application) - [ Security Training ](https://www.themissinglink.com.au/security-training) [Security Awareness Training](https://www.themissinglink.com.au/security-awareness-training) [Application Security Training](https://www.themissinglink.com.au/application-security-training) - IT & Cloud × Overview Our IT & Cloud solutions are designed to meet your current business requirements and be scalable into the future. [Learn More](https://www.themissinglink.com.au/it-cloud) [IT & Cloud](https://www.themissinglink.com.au/it-cloud) - [ Cloud ](https://www.themissinglink.com.au/cloud-services-solutions) [SmartCLOUD](https://www.themissinglink.com.au/smartcloud) [Public Cloud](https://www.themissinglink.com.au/public-cloud) [Private Cloud](https://www.themissinglink.com.au/private-cloud) [Hybrid Cloud](https://www.themissinglink.com.au/hybrid-cloud) - [ Networking ](https://www.themissinglink.com.au/networking-services) [Unified Communications](https://www.themissinglink.com.au/unified-communications) [Video Conferencing](https://www.themissinglink.com.au/video-conferencing) [Microsoft Teams Calling](https://www.themissinglink.com.au/microsoft-teams-calling) [Internet](https://www.themissinglink.com.au/internet) [Wireless Site Survey](https://www.themissinglink.com.au/wireless-site-survey) [Secure SD-WAN](https://www.themissinglink.com.au/secure-sd-wan) - [ Hardware & Software ](https://www.themissinglink.com.au/hardware-software) [End User](https://www.themissinglink.com.au/end-user) [Data Centre](https://www.themissinglink.com.au/data-centre) [Software](https://www.themissinglink.com.au/software) [Hyper-Converged Infrastructure](https://www.themissinglink.com.au/hyper-converged-infrastructure) - [ Backup & Recovery ](https://www.themissinglink.com.au/backup-recovery) [SmartPROTECT](https://www.themissinglink.com.au/smartprotect) [Disaster Recovery](https://www.themissinglink.com.au/disaster-recovery) [Backup](https://www.themissinglink.com.au/backup) [Cloud Backup](https://www.themissinglink.com.au/cloud-backup) - [ Modern Workplace ](https://www.themissinglink.com.au/modern-workplace) [Microsoft 365](https://www.themissinglink.com.au/microsoft-365) [Remote Working](https://www.themissinglink.com.au/remote-working) [Sharepoint & OneDrive](https://www.themissinglink.com.au/sharepoint-onedrive) [Microsoft Teams ](https://www.themissinglink.com.au/microsoft-teams) [Microsoft Teams Calling](https://www.themissinglink.com.au/microsoft-teams-calling) [Modern Devices](https://www.themissinglink.com.au/modern-devices) [Device Management](https://www.themissinglink.com.au/device-management) [Windows 365](https://www.themissinglink.com.au/windows-365) [Microsoft 365 Copilot](https://www.themissinglink.com.au/ai-automation-services/strategy-planning/m365-copilot-readiness-services) - [ Managed IT Services ](https://www.themissinglink.com.au/managed-it-services) [End User Management](https://www.themissinglink.com.au/end-user-management) [Infrastructure Management](https://www.themissinglink.com.au/infrastructure-management) [Service Desk](https://www.themissinglink.com.au/service-desk) [Patch Management as a Service](https://www.themissinglink.com.au/patch-management-as-a-service) [IT Support](https://www.themissinglink.com.au/it-support) [Managed Networking](https://www.themissinglink.com.au/managed-network-services) - [ IT Consulting & Professional Services ](https://www.themissinglink.com.au/it-consulting-professional-services) [IT Strategy Review](https://www.themissinglink.com.au/it-strategy) [Technology Roadmap](https://www.themissinglink.com.au/technology-roadmap) - AI & Automation × Overview Transform the way you work with AI-powered solutions. [LEARN MORE](https://www.themissinglink.com.au/ai-automation-services) [AI & Automation](https://www.themissinglink.com.au/ai-automation-services) - [ AI Strategy & Planning ](https://www.themissinglink.com.au/ai-automation-services/strategy-planning) - [ AI Training & Adoption ](https://www.themissinglink.com.au/ai-automation-services/training-and-adoption) - [ AI-Powered Automation ](https://www.themissinglink.com.au/ai-automation-services/ai-powered-automation) - Our Company × Overview We aim to provide the technology that will help your business achieve its goals. [Learn More](https://www.themissinglink.com.au/our-story) [Our Company](https://www.themissinglink.com.au/our-story) - [ Our Story ](https://www.themissinglink.com.au/our-story) - [ Leadership Team ](https://www.themissinglink.com.au/leadership-team) - [ Our Culture ](https://www.themissinglink.com.au/our-inclusive-culture) - [ Our Partners ](https://www.themissinglink.com.au/our-partners) - [ Our Clients ](https://www.themissinglink.com.au/our-clients) - [ Our Awards ](https://www.themissinglink.com.au/our-awards) - [ Careers ](https://www.themissinglink.com.au/careers) - [ Well Connected Program ](https://www.themissinglink.com.au/well-connected) - Insights × Overview We take the time to understand your unique business needs and challenges.  Our certified specialists can work with you to find the best solution that suits you. [Learn More](https://www.themissinglink.com.au/contact-us) [Insights](https://www.themissinglink.com.au/news) - [ Blogs ](https://www.themissinglink.com.au/news) - [ Case Studies ](https://www.themissinglink.com.au/case-studies) - [ Security Advisories ](https://www.themissinglink.com.au/security-advisories) - [ Our Resources ](https://www.themissinglink.com.au/our-resources) - [ Our Podcasts ](https://www.themissinglink.com.au/our-podcasts) - [ Our Videos ](https://www.themissinglink.com.au/videos) - [Contact Us](https://www.themissinglink.com.au/contact-us) ![The Missing Link](https://www.themissinglink.com.au/hubfs/TML-Infy-Core-Logo-RGB-Org%20-%20Edited.png) ** - Cyber Security - [Managed Security Services](https://www.themissinglink.com.au/managed-security-services) - [Security Operations Centre](https://www.themissinglink.com.au/security-operations-centre) - [Security Operations Maturity Assessment](https://www.themissinglink.com.au/security-operations-maturity-assessment) - [Managed Detection and Response ](https://www.themissinglink.com.au/managed-detection-and-response) - [Vulnerability Management as a Service](https://www.themissinglink.com.au/vulnerability-management-as-a-service) - [Network Security](https://www.themissinglink.com.au/network-security) - [Security Awareness Training](https://www.themissinglink.com.au/security-awareness-training) - [ASD Essential 8 as a Service](https://www.themissinglink.com.au/asd8-as-a-service) - [Patch Management as a Service](https://www.themissinglink.com.au/patch-management-as-a-service) - [Specialised Security Services](https://www.themissinglink.com.au/specialised-security-services) - [Data Protection](https://www.themissinglink.com.au/data-protection-unit) - [Cloud Security](https://www.themissinglink.com.au/cloud-security-services) - [MITRE ATT&CK Coverage Assessment](https://www.themissinglink.com.au/mitre-attck) - [Cyber Security Strategy](https://www.themissinglink.com.au/cyber-security-strategy) - [Security Professional Services](https://www.themissinglink.com.au/security-professional-services) - [Operational Technology Security ](https://www.themissinglink.com.au/operation-technology-security) - [Application Security](https://www.themissinglink.com.au/application-security) - [Security Controls Review](https://www.themissinglink.com.au/security-controls-review) - [Governance, Risk and Compliance](https://www.themissinglink.com.au/cyber-security-risk-and-compliance) - [Offensive Security Services ](https://www.themissinglink.com.au/offensive-security) - [Penetration Testing](https://www.themissinglink.com.au/penetration-testing) - [Red Team Testing](https://www.themissinglink.com.au/red-team-testing) - [CORIE Readiness](https://www.themissinglink.com.au/corie-readiness-red-team-testing) - [Security Solutions](https://www.themissinglink.com.au/security-solutions) - [Workforce Security Assessment](https://www.themissinglink.com.au/spectra-alliance-assessment) - [Identity](https://www.themissinglink.com.au/identity) - [Endpoint](https://www.themissinglink.com.au/endpoint) - [Network](https://www.themissinglink.com.au/network) - [User Awareness](https://www.themissinglink.com.au/user-awareness) - [Application](https://www.themissinglink.com.au/application) - [Security Training ](https://www.themissinglink.com.au/security-training) - [Security Awareness Training](https://www.themissinglink.com.au/security-awareness-training) - [Application Security Training](https://www.themissinglink.com.au/application-security-training) - IT & Cloud - [Cloud](https://www.themissinglink.com.au/cloud-services-solutions) - [SmartCLOUD](https://www.themissinglink.com.au/smartcloud) - [Public Cloud](https://www.themissinglink.com.au/public-cloud) - [Private Cloud](https://www.themissinglink.com.au/private-cloud) - [Hybrid Cloud](https://www.themissinglink.com.au/hybrid-cloud) - [Networking](https://www.themissinglink.com.au/networking-services) - [Unified Communications](https://www.themissinglink.com.au/unified-communications) - [Video Conferencing](https://www.themissinglink.com.au/video-conferencing) - [Microsoft Teams Calling](https://www.themissinglink.com.au/microsoft-teams-calling) - [Internet](https://www.themissinglink.com.au/internet) - [Wireless Site Survey](https://www.themissinglink.com.au/wireless-site-survey) - [Secure SD-WAN](https://www.themissinglink.com.au/secure-sd-wan) - [Hardware & Software](https://www.themissinglink.com.au/hardware-software) - [End User](https://www.themissinglink.com.au/end-user) - [Data Centre](https://www.themissinglink.com.au/data-centre) - [Software](https://www.themissinglink.com.au/software) - [Hyper-Converged Infrastructure](https://www.themissinglink.com.au/hyper-converged-infrastructure) - [Backup & Recovery](https://www.themissinglink.com.au/backup-recovery) - [SmartPROTECT](https://www.themissinglink.com.au/smartprotect) - [Disaster Recovery](https://www.themissinglink.com.au/disaster-recovery) - [Backup](https://www.themissinglink.com.au/backup) - [Cloud Backup](https://www.themissinglink.com.au/cloud-backup) - [Modern Workplace](https://www.themissinglink.com.au/modern-workplace) - [Microsoft 365](https://www.themissinglink.com.au/microsoft-365) - [Remote Working](https://www.themissinglink.com.au/remote-working) - [Sharepoint & OneDrive](https://www.themissinglink.com.au/sharepoint-onedrive) - [Microsoft Teams ](https://www.themissinglink.com.au/microsoft-teams) - [Microsoft Teams Calling](https://www.themissinglink.com.au/microsoft-teams-calling) - [Modern Devices](https://www.themissinglink.com.au/modern-devices) - [Device Management](https://www.themissinglink.com.au/device-management) - [Windows 365](https://www.themissinglink.com.au/windows-365) - [Microsoft 365 Copilot](https://www.themissinglink.com.au/ai-automation-services/strategy-planning/m365-copilot-readiness-services) - [Managed IT Services](https://www.themissinglink.com.au/managed-it-services) - [End User Management](https://www.themissinglink.com.au/end-user-management) - [Infrastructure Management](https://www.themissinglink.com.au/infrastructure-management) - [Service Desk](https://www.themissinglink.com.au/service-desk) - [Patch Management as a Service](https://www.themissinglink.com.au/patch-management-as-a-service) - [IT Support](https://www.themissinglink.com.au/it-support) - [Managed Networking](https://www.themissinglink.com.au/managed-network-services) - [IT Consulting & Professional Services](https://www.themissinglink.com.au/it-consulting-professional-services) - [IT Strategy Review](https://www.themissinglink.com.au/it-strategy) - [Technology Roadmap](https://www.themissinglink.com.au/technology-roadmap) - AI & Automation - [AI Strategy & Planning](https://www.themissinglink.com.au/ai-automation-services/strategy-planning) - [AI Training & Adoption](https://www.themissinglink.com.au/ai-automation-services/training-and-adoption) - [AI-Powered Automation](https://www.themissinglink.com.au/ai-automation-services/ai-powered-automation) - Our Company - [Our Story](https://www.themissinglink.com.au/our-story) - [Leadership Team](https://www.themissinglink.com.au/leadership-team) - [Our Culture](https://www.themissinglink.com.au/our-inclusive-culture) - [Our Partners](https://www.themissinglink.com.au/our-partners) - [Our Clients](https://www.themissinglink.com.au/our-clients) - [Our Awards](https://www.themissinglink.com.au/our-awards) - [Careers](https://www.themissinglink.com.au/careers) - [Well Connected Program](https://www.themissinglink.com.au/well-connected) - Insights - [Blogs](https://www.themissinglink.com.au/news) - [Case Studies](https://www.themissinglink.com.au/case-studies) - [Security Advisories](https://www.themissinglink.com.au/security-advisories) - [Our Resources](https://www.themissinglink.com.au/our-resources) - [Our Podcasts ](https://www.themissinglink.com.au/our-podcasts) - [Our Videos](https://www.themissinglink.com.au/videos) [Contact Us](https://www.themissinglink.com.au/contact-us) [IT & Cloud.](https://www.themissinglink.com.au/case-studies/tag/it-cloud) 16.09.24 # Australian Community Support Organisation (ACSO) ## **Transforming community support with innovative IT solutions** ##   ![ASCO partner with The Missing Link](https://www.themissinglink.com.au/hubfs/Case%20Studies/ASCO%20Case%20Study%20-%20TLDR%20Graphic_TLDR-Mobile.png) The Australian Community Support Organisation (ACSO) is a not-for-profit organisation with over 40 years of experience working with individuals at risk of entering, or who have already entered, the justice system. ACSO supports, diverts, or reintegrates people through services such as mental health care, alcohol and drug treatment, intensive residential support, housing, and employment. These services span the entire justice continuum, from prevention to rehabilitation. ## **Challenge** As ACSO grew and its requirements evolved, particularly with cloud services, the organisation needed a [managed service provider](https://www.themissinglink.com.au/managed-it-services) that could adapt to its changing needs. With teams spread across metro and regional Victoria, as well as New South Wales and Queensland, it was crucial to find a provider capable of supporting their teams effectively across all locations. ## **Solution** ACSO undertook a rigorous tender process. The Missing Link stood out for its transparency, upfront communication, and extensive experience with non-profits. Having worked with numerous non-profit clients and managing services for several, The Missing Link was chosen for their clear approach, reliable reporting, and proven capabilities. ACSO particularly appreciated this transparency, along with The Missing Link’s competitive pricing and reputation for being easy to work with. ## **Onboarding and ongoing support** The most significant initial task was the onboarding process. Taking over from the existing MSP, The Missing Link managed a seamless transition, handling [end-user suppor](https://www.themissinglink.com.au/end-user-management)t and [infrastructure management](https://www.themissinglink.com.au/infrastructure-management). This also involved placing a full-time dedicated staff member at ACSO’s Melbourne office, ensuring close collaboration and immediate response to any issues. ACSO's feedback on the onboarding process was overwhelmingly positive. The smooth, hassle-free transition, combined with the technical proficiency displayed by The Missing Link’s team, left a lasting impression on the organisation. ## Impact The Missing Link’s approach went beyond just providing a service – they aimed to be partners and collaborators. This ethos was clear in the day-to-day interactions with ACSO’s team, who found The Missing Link professional and easy to work with. ACSO particularly appreciated the prompt responses from The Missing Link’s support team, which stood out as a key strength. ACSO's staff has repeatedly provided overwhelmingly positive feedback. The expert advice from The Missing Link has enabled the team to continue the transformation safely to a modern cloud environment. ## A trusted partnership for success The partnership between ACSO and The Missing Link has represented a significant step forward for ACSO. With The Missing Link's comprehensive IT support, ACSO has strengthened its ability to deliver crucial services more efficiently and effectively. The Missing Link’s approach of combining technical excellence with a human touch has improved ACSO’s operational efficiency and established a strong, trust-based relationship. Supporting organisations like ACSO aligns with The Missing Link's commitment to helping non-profits achieve their mission and positively impact the community. **Looking to transform your IT infrastructure with expert-managed services?** Get in touch with The Missing Link today to see how our tailored IT solutions can help your organisation succeed. [Contact us](https://www.themissinglink.com.au/contact-us) or learn more about our [Managed IT Services](https://www.themissinglink.com.au/managed-it-services).   **Author** [Louise Wallace](https://www.themissinglink.com.au/news/author/louise-wallace) As a Content Marketing Specialist at The Missing Link, I turn technical insights into engaging stories that help businesses navigate the world of IT, cybersecurity, and automation. With a strong background in content strategy and digital marketing, I specialise in making complex topics accessible, relevant, and valuable to our audience. My passion for storytelling is driven by a belief that great content connects, educates, and inspires. When I’m not crafting compelling narratives, I’m exploring new cultures, diving into literature, or seeking out the next great culinary experience. share [**](http://www.linkedin.com/shareArticle?mini=true&url=https://www.themissinglink.com.au/case-studies/acso) [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.themissinglink.com.au%2Fcase-studies%2Facso) [**](https://www.twitter.com/share?url=https%3A%2F%2Fwww.themissinglink.com.au%2Fcase-studies%2Facso) ![The Missing Link](https://www.themissinglink.com.au/hubfs/TML-Infy-Core-Logo-RGB-Org%20-%20Edited.png) - Featured Services - [SmartCLOUD](https://www.themissinglink.com.au/smartcloud) - [SmartPROTECT](https://www.themissinglink.com.au/smartprotect) - [Application Security ](https://www.themissinglink.com.au/application-security) - [RPA](https://www.themissinglink.com.au/ai-automation-services/ai-powered-automation/rpa-as-a-service) - [Managed Detection ](https://www.themissinglink.com.au/managed-detection-and-response) - [Managed IT ](https://www.themissinglink.com.au/managed-it-services) - [Cloud Security Services](https://www.themissinglink.com.au/cloud-security-services) - [Managed IT Security](https://www.themissinglink.com.au/managed-security-services) - [Managed IT Sydney](https://www.themissinglink.com.au/managed-it-services-sydney) - [Managed IT Melbourne](https://www.themissinglink.com.au/managed-it-services-melbourne) - Legal - [Terms & Conditions​](https://www.themissinglink.com.au/terms-and-conditions) - [Fair Use Policy](https://www.themissinglink.com.au/fair-use-policy) - [Terms of Use](https://www.themissinglink.com.au/terms-of-use) - [Privacy Policy](https://www.themissinglink.com.au/privacy-policy) - [Acceptable Usage Policy](https://www.themissinglink.com.au/acceptable-usage-policy) - [Cookie Policy](https://www.themissinglink.com.au/cookie-policy) - [Vulnerability Disclosure Policy](https://www.themissinglink.com.au/vulnerability-disclosure-policy) - More - [Contact Us ​](https://www.themissinglink.com.au/contact-us) - [Careers](https://www.themissinglink.com.au/careers) - [Government ​](https://www.themissinglink.com.au/government) - [Sitemap ](https://www.themissinglink.com.au/our-sitemap) ##### Acknowledgement of Country The Missing Link acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islanders of all communities who also work and live on this land. ** ```json { "@context" : "https://schema.org/", "@type" : "WebSite", "name" : "The Missing Link", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : "https://www.themissinglink.com.au/results{search_term_string}" }, "url" : "https://www.themissinglink.com.au/" } ``` ```json { "@context" : "https://schema.org", "@type" : "Organization", "logo" : "https://www.themissinglink.com.au/hubfs/svgs/TML_Logo-Aust-UK.svg", "name" : "The Missing Link", "sameAs" : "https://www.linkedin.com/company/the-missing-link-pty-ltd/", "url" : "https://www.themissinglink.com.au/" } ```