IT automation is a core part of how businesses scale, stay secure, and remain competitive. Whether you're improving workflows, enhancing customer service, or protecting your environment, automation is the backbone of modern IT operations.
That’s because there are a number of very important reasons to consider IT automation for your business; productivity, accuracy, competitive advantage and profitability being some of them.
If you’re looking to automate aspects of your business, we’ve got some recommendations on where you might like to get started:
Automating for productivity
Hiring smarter
Automation has transformed recruitment and not just for agencies. Today, any organisation can streamline tasks like resume screening, candidate pre-qualification, and onboarding using intelligent automation tools. By taking these repetitive processes off HR’s plate, your people can focus on higher-value work like interviews, culture fit, and employee development.
Freeing up your workforce
When employees spend less time on repetitive, low-impact tasks, they gain time to contribute to meaningful projects. This not only drives business outcomes but also boosts engagement, satisfaction, and retention.
According to McKinsey, up to 45% of today’s work activities could be automated by 2030.
Automating for accuracy
Smarter testing
Manual software testing is time-consuming and inevitably prone to human error, especially in complex environments. Automation changes the game by allowing developers and testers to create reusable test scripts that run continuously and consistently. This ensures faster feedback, greater test coverage, and more reliable results, all while freeing up teams to focus on innovation rather than repetitive checks.
Security that keeps pace with threats
Cybercriminals are automating attacks, and to keep up, your defence strategy needs to be just as intelligent. Automated threat detection, patching, and response workflows are now essential components of modern cybersecurity.
As one of our technology partners, Palo Alto Networks, puts it:
“To defend against automated attacks, you need to fight fire with fire, or in this case, machine with machine.”
At The Missing Link, we help organisations of all sizes implement intelligent security automation, from monitoring and response to compliance workflows, so you’re protected at speed and scale.
Automating for competitive advantage
Enhancing customer experience
Automation can streamline how you capture and act on customer feedback quickly and at scale. Intelligent survey flows, triggered follow-ups, and CRM-integrated alerts help your teams respond faster and more effectively. The result? A better experience, improved retention, and smarter product or service decisions.
Faster, smarter service delivery
Customers expect speed, accuracy, and personalisation. Automation helps you deliver on all three, from order processing and scheduling to status updates and support. With tools like AI-driven chatbots, marketing automation platforms, and cloud-native service delivery systems, you can remove manual bottlenecks and gain a performance edge.
Strengthening the supply chain
Supply chains today are complex, global, and fast-moving. Automation tools like robotic process automation (RPA), IoT tracking, and predictive analytics reduce delays, minimise errors, and provide real-time visibility across the entire value chain. That kind of agility isn’t just operationally efficient, it’s a competitive advantage.
Automating for profitability
Do more with less
In a time of tight margins and growing complexity, automation helps you get more from your existing resources. Whether it’s streamlining operations, reducing human error, or scaling without adding headcount, intelligent automation frees up time and budget for the things that matter most.
Focus on impact, not overhead
With the right strategy, automation becomes a force multiplier, helping your teams spend less time on manual tasks and more on innovation, service delivery, and revenue-generating work. From finance and IT to sales and support, automation can drive measurable efficiencies across every function.
Maximise your return
The key is knowing where automation will create the biggest impact. That’s where The Missing Link comes in. We’ll help you identify the right use cases, design a scalable solution, and measure the results so your automation investments deliver real business value, not just busywork.
Ready to unlock the value of automation in your business?
Get in touch to explore how our AI & Automation solutions can help you work smarter, scale faster, and stay secure.
