Managed IT Services.

Our Managed IT Services team have achieved an industry leading CSAT score.
It’s consistently near 100%. 


Ready to take your business to the next level? End-to-end Managed IT Services support your business goals. 

We can support your IT team or run a fully remote Service Desk to handle all your IT needs. 

Our Managed IT Services include: 

  • Outsourced expert support, maintenance and monitoring of your critical infrastructure and end-user devices,  
  • Proactive device management to minimise future issues; and, 
  • Reactive support when you need it most. 

We support your staff wherever they are, using our remote access tools, organise on site visits and eliminate your IT worries.  

The best part? We do it all without a bot in sight. We are real people located in Australia who offer real service. Don't just take our word for it: we get a near 100% Customer Satisfaction Score (CSAT) every month. 

Want to learn more about our Managed IT Services? 

We'll help you choose the right plan and the right service, so you can expect more from your Managed Service Provider. 

Our service options

Check out the range of Managed IT Services available at The Missing Link. 

We offer tiered plans for each service to best suit your needs as an organisation. Reach out to discuss which is right for you. 

Contact us

  • End User Management – Secure, integrated and unified management of your end users so your organisation can keep up with the exponential pace of change in IT.

  • Infrastructure Management – Proactive maintenance, monitoring and reactive support for your critical workloads and devices. 

  • Managed Network – Network design and engineering services for a fast, reliable, secure and cost-effective IT environment that gives you a competitive edge.

  • Patch Management – Proactive patch status assessment, automated patch management and help developing a mature vulnerability management policy.  

  • Staff Augmentation – Sourcing, onboarding and managing skilled tech resources on a temporary basis to cover necessary positions in your IT team.

  • Level 1 Service Desk – Completing the initial triage and level 1 remediation of incidents to improve response times and ITSM processes.


Some of our clients

logo-acso

 
australian-sailing

 


coleman-greig-logo

 


El_Jannah_logo_2022 (1)

 
sterling_insurance-01

 

UEA-logo

 

Why use The Missing Link to manage your IT services?

Partner with The Missing Link and expect more security, more automation, more productivity and even more care from your IT managed service provider.  
 
Delivered with just one simple monthly payment, our service covers your critical IT infrastructure and your end-users. Here are the main benefits of partnering with us.  

  • Flexible, scalable plans 

Don't find out certain services aren't included in your plan while you're in crisis, or pay for stuff you don’t need.

Our billing agreements are simple, easy-to-understand and transparent around inclusions. We're passionate about continuous improvement and staying abreast of changing compliance regulations. 

  • Robust customer support 

You can relax. Our service desk is on-shore, and we boast a CSAT score which is consistently near 100%.

We manage your critical network devices and servers, make sure your backups are successful and provide exceptional customer service without a bot in sight. Plus, you get 24/7 service and rapid response times.

  • Built-in security inclusions 

Our service was built with security in mind. Know you're protected with automated OS and application patching, user awareness training, simulated phishing attacks and regular security assessments like penetration testing.  

  • No bill shock 

Manage IT costs by stopping recurring issues and preventing major incidents. With us, you can expect predictable monthly costs. No matter what level of service you choose, there’s just one simple monthly payment. 

 

What are the benefits of using a Managed Services Provider? 

Enhanced efficiency

Your employees can focus on what they know best instead of battling IT issues, making everyone feel more productive and valuable. 

Maximised uptime

Continual service and remote monitoring means fewer unexpected periods of downtime. Your organisation continues to be profitable!

Cost savings

With experts on call 24/7, your organisation runs more smoothly, maximising revenue and cutting the costs of unexpected downtime.  

24/7 support

Round-the-clock assistance that scales up and down according to your needs, supporting your business goals and facilitating growth. 

Technical skills on tap
It's a competitive landscape where IT specialists are in high demand – but our team has skills in all the latest technological advances.