5 minutes with Farzana Kissane

Posted by Kendall King on Sep 3, 2019 10:24:35 AM
Kendall King
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5 minutes with Farzana Kissane

The Work Stuff

Growing up, I always wanted to be a police officer like my dad. Instead of shootouts and high-speed pursuits, I landed my first job at Aussie Home Loans. I started working as a Customer Service Officer at the age of 17 (sorry if I messed up anyone's home loan).

They introduced me to the world of IT and allowed me to learn and develop as an Onsite Support Engineer. My next move was to the Westpac IT team and then to IBM where I moved from onsite support to Service Delivery Coordinator to Service Delivery Manager for various clients.

My husband’s job took us overseas, where I gained experience working in a UK company supporting many large clients. After a few years in the UK, we returned to Oz, as a primary carer for my children I took on a part-time role as a team leader at Cuscal.

I have been working at The Missing Link as a Service Delivery Manager for about 1.5+ years now. I am so lucky to have such an awesome team with two great bosses. I knew I was going to enjoy working for The Missing Link the first time I met the co-owners Aaron and Sam.

Each day brings new challenges and I enjoy working with our clients. I'm excited for my future here and would love to continue in a similar role at a more senior level.

After my dad, my biggest inspiration comes from my husband. He is the next person that I look up to for support and advice. Nothing was handed to him and he has worked hard to get to where he is on a professional level. I respect how much he has achieved in his life and career.


The Tech Stuff

My husband feeds me technical knowledge on a need to know basis, I leverage from him as much as I can. I wouldn't call myself a tech freak but I'm pretty IT savvy when I need to be. Growing up with two brothers we played a lot of games on the Commodore 64.

My favourite piece of tech these days is my iPhone and you’ll find me using the Find My iPhone app quite a bit so I can track my kids (please don't tell them). I also use a few sports apps, Facebook, WhatsApp and Signal as a secure way of communicating.


The Fun Stuff

Born in Fiji, I was brought up in Australia, in the Inner West of Sydney with my family since the age of 7. We loved playing soccer, street cricket and hanging out with our family and friends. I love fast cars, family time and taking my dog Molly for a walk.

Most weekends you will find me on the soccer pitch either playing soccer or watching the kids play. If money wasn't an issue, I'd be sitting by the beach drinking cocktails, reading books, going to the gym and drinking cocktails - sorry did I mention drinking cocktails :)

One of the most embarrassing things that ever happened to me was over in the UK. I lived there for 6 years and one day I decided to drive through the roundabout at Buckingham Palace. I had seen delivery vans parked there so I thought it was okay to drive right past the Palace gates. This was not okay…I created a security alert and the guards were screaming with their guns pointed at the car. I'm not sure if I was more scared of the guards or my husband (I'm sure he wanted to kill me too).

It seems like embarrassing moments run in the family. Once my daughter knocked over the Australian Cricket suitcases at Heathrow airport, I was so embarrassed I acted like she wasn't mine, I said "let me help you find your parents" LOL! I also told world-famous golfer Retief Goosen that golf is as boring as watching the grass grow. I had no idea who he was until later when I went to his house for dinner.

If I’m talking about personal achievements, my two beautiful children are truly my pride and joy. My daughter is amazing, full of life and I am proud to say that we have raised a lovely natured and resilient child, which is important in this day and age. My son is our little superhero. He has taught us don’t give up no matter what life throws at you.

I’m a true believer in laugh more, live longer - Life is too short to be sad. You should always do what makes you happy and whatever brings a smile to your face.


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