Sydney Breast Clinic
Sydney Breast Clinic overhauls image library
Just because a business operates with a smaller workforce, it doesn’t diminish the importance of the product or services provided. Very few companies illustrate this point quite as well as the Sydney Breast Clinic.
For several years, Sydney Breast Clinic had been relying on The Missing Link for SmartSERVICESTM IT support, including extended business hours phone support, onsite engineer support, monthly maintenance visits and system-wide monitoring.
When the Clinic looked to implement an Integrated Patient Information and Digital
Imaging System (IPIDIS), it again looked to The Missing Link.
The Clinic has thousands of files and years of accumulated documentation and images and recognised an updated patient and image management system was an essential step to moving forward.
The Sydney Breast Clinic program was a strategic initiative within the Clinic, a network architecture and information systems designed to support improved patient care and service performance, enhance research capacity, increase efficiency and reduce patient treatment delays.
David Riches, the director of the IPIDIS project at Sydney Breast Clinic, said, “The Missing Link is our service provider for first level support as we have no IT personnel at all.”
“We know the basics, but if anything goes wrong then we call The Missing Link.”
Riches said when the Clinic looked to digitise its image capturing, the only way it was willing to do it was through The Missing Link, as the Clinic’s staff know and trust the firm.
“We have gone from having one server and six computers to having 11 servers and 25 workstations,” he said.
Riches said the Clinic produces a higher-quality digital image as a result of the upgrade, improving the accuracy and speed of breast cancer diagnosis.
“We will also be able to put more people through the process without increasing the staff. The productivity gains are enormous,” he said.
“We can now produce the results within a day, where other clinics might take two weeks.”
Riches also stressed the “human touch”, which The Missing Link provides with their onsite engineers always willing to help.
