Managed Router Service

Router advice. Supply, installation and support.

The Missing Link’s Managed Router Service makes obtaining and maintaining these essential network devices a breeze. We’ll make sure your networked users can get connected to the Internet and each other – then stay connected.

We supply and install Cisco routers, then provide ongoing telephone and onsite support. Your router will be proactively maintained, and replaced promptly if there are any issues.

If you don’t really understand routers – but know that you need one – The Missing Link can save you the worry of procurement, configuration and support…so you can just get back to business.

Managed Firewall Service

Advice, maintenance and support for this security essential.

Even if you only have one computer connected to the Internet, you need a firewall. You couldn’t find a more essential, more highly recommended, item. (Okay, excluding an operating system.)

The Missing Link’s Managed Firewall Service provides complete operational management for your Cisco PIX firewall. Because they are a security item, and new threats are constantly emerging, firewalls need ongoing maintenance, monitoring and updating.

Our technical specialists will do all this for you – and respond to any ‘events’ in real time. So you can expect your information assets to stay safe, secure and available.

The Managed Router and Firewall Service includes:

• Real Time Monitoring – We monitor your Cisco PIX firewall and Cisco router around the clock. If anything happens, we’ll know within 15 minutes and organise diagnosis and resolution.
• Advanced Replacement Service – If your Cisco PIX firewall or Cisco router needs replacing, a Network Engineer will have one on-site as quickly as possible – often within a few hours. This means you can have your vital web connection up and running in the shortest possible time – rather than waiting for a repair to be completed.
• Proactive Maintenance – The Missing Link takes the lead in keeping your firewall and router equipment operating at optimum efficiency. We validate and install updates for you. And we keep a complete log of all updates and any other maintenance to your firewall and router. So if an issue arises, we can always roll back the changes to minimise down-time.
• Security Event Management – The Cisco PIX firewall can record thousands of security events per day. We collect and correlate these events in real-time, so that any security threats can be detected and reacted to promptly.
• Equipment Options – We’ll arrange your router and firewall services to suit the way your business prefers to operate. We can help you purchase equipment and then manage it for you, we can rent you the equipment we’ll manage, or we can simply manage the equipment that you already have. It’s up to you.

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